Job Description
Essentials
We look for the same strand of DNA in all our employees: a curious self-starter that believes in a greater purpose. Someone that values integrity, honesty, and respect. Work is not a means to an end but is part of a journey towards something greater. Whether it’s to improve your family’s life, or the community you live in, we value people that know the meaning of sowing into a vision. We will help you to live out your greater purpose while you help our clients achieve theirs. We love win-win.
The Need
We are looking to add an Solutions Support Manager to our growing team.
The Solutions Support Manager is focused on two things: client relationships and support delivery. Your day-to-day role will be to ensure that service level agreements are met, procedures are followed, and facilitating requests from clients. You will be the primary go-to responder during critical events and co-ordinate response, and you will work with a team of individuals to provide a full set of IT management practices to ensure clients are well taken care of.
A passion for technology is a must; this role is best suited for those with MIS backgrounds but it is not required.
Responsibilities
Monitor and manage support queues for incident and resolution within SLAs.
Track incident resolution end-to-end.
Maintain and enhance support procedures and documentation for each client.
Meet with clients to review support performance and collaborate on new requests.
Manage support resources.
Co-ordinate and schedule regular interval system maintenance activities, business continuity and other related proactive IT management processes.
Work closely with other members of the team to provide clients with adequate staffing, response, assessments and impact analysis.
Work in a fast pace, rapidly changing environment.
Determine the best tool for the job, and if needed, drive the creation of the tools you need.
Desired Skills & Qualifications
A desire to learn, make a difference and improve the status quo.
Ability to communicate clearly and concisely.
Ability to organize and summary complex information.
Process documentation skills.
Working knowledge of ITIL processes.
Microsoft Office suite.
Previous experience with IT help desks is desired.
Background in MIS is a plus.
Must be a Canadian citizenship or permanent resident to apply.
How to Apply
Send a resume and cover letter to [email protected]. Canadian citizens or landed PR ONLY. Out-of-country applicants will not be considered.
Reference: SS-101
We look for the same strand of DNA in all our employees: a curious self-starter that believes in a greater purpose. Someone that values integrity, honesty, and respect. Work is not a means to an end but is part of a journey towards something greater. Whether it’s to improve your family’s life, or the community you live in, we value people that know the meaning of sowing into a vision. We will help you to live out your greater purpose while you help our clients achieve theirs. We love win-win.
The Need
We are looking to add an Solutions Support Manager to our growing team.
The Solutions Support Manager is focused on two things: client relationships and support delivery. Your day-to-day role will be to ensure that service level agreements are met, procedures are followed, and facilitating requests from clients. You will be the primary go-to responder during critical events and co-ordinate response, and you will work with a team of individuals to provide a full set of IT management practices to ensure clients are well taken care of.
A passion for technology is a must; this role is best suited for those with MIS backgrounds but it is not required.
Responsibilities
Monitor and manage support queues for incident and resolution within SLAs.
Track incident resolution end-to-end.
Maintain and enhance support procedures and documentation for each client.
Meet with clients to review support performance and collaborate on new requests.
Manage support resources.
Co-ordinate and schedule regular interval system maintenance activities, business continuity and other related proactive IT management processes.
Work closely with other members of the team to provide clients with adequate staffing, response, assessments and impact analysis.
Work in a fast pace, rapidly changing environment.
Determine the best tool for the job, and if needed, drive the creation of the tools you need.
Desired Skills & Qualifications
A desire to learn, make a difference and improve the status quo.
Ability to communicate clearly and concisely.
Ability to organize and summary complex information.
Process documentation skills.
Working knowledge of ITIL processes.
Microsoft Office suite.
Previous experience with IT help desks is desired.
Background in MIS is a plus.
Must be a Canadian citizenship or permanent resident to apply.
How to Apply
Send a resume and cover letter to [email protected]. Canadian citizens or landed PR ONLY. Out-of-country applicants will not be considered.
Reference: SS-101
💡 Quick Summary
Seeking a career-building opportunity? The Solutions Support Manager position is now open for candidates interested in the Event Management Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
