Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Retail sales
Do you have experience in Retail sales?
Languages
Mandarin
Do you know Mandarin?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekend availability
Rotating shift
Day shift
Holidays
Location
London
Benefits
Pulled from the full job description
Company pension
Cycle to work scheme
Discounted gym membership
Life insurance
Paid volunteer time
Referral programme
Season ticket loan
Full job description
Spa Concierge
543172
Spa & Wellness
Full time
Mandarin Oriental Mayfair, London
Spa Concierge, Spa & Wellness
SHIFT PATTERN ( 40 hours, 5 days per week)
Mandarin Oriental Mayfair is looking for a Spa Concierge to join our Spa team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
As a Spa Concierge at Mandarin Oriental Mayfair, you will be responsible for:
Assisting in the smooth flow of the guest’s journey throughout their stay in the Spa.
Proactively greeting, interacting, and assisting guests in a professional manner.
Completing daily briefing and informing the Spa & Wellness of daily updates and information.
Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance.
Have the ability to courteously interact and answer all Spa & Wellness and hotel related questions with guests.
Have a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.
As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.
In return, you will receive an array of iconic benefits, such as:
Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
3 complimentary nights per year, increasing to 5 with length of service
Discounted stays at our beautiful properties across the Group
Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
30% F&B & Spa discount
Friends & Family hotel rate and Spa discount
1 paid Charity Day per year to dedicate to a charity of your choice
Season ticket loan & cycle to work scheme
£750 recruitment referral bonus
Free meals on duty & uniform dry-cleaning services
Increased holiday entitlement with Length of Service, up to 33 days off
Free Life Insurance benefits whilst in service
Company pension plan
Access to Hospitality Action’s Employee Assistance Programme
Employee Recognition Programmes
Social, wellbeing, charity, and sporting events throughout the year
SUSTAINABILITY AT MANDARIN ORIENTAL
Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, ****** orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Here’s how the job qualifications align with your profile.
Skills
Retail sales
Do you have experience in Retail sales?
Languages
Mandarin
Do you know Mandarin?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekend availability
Rotating shift
Day shift
Holidays
Location
London
Benefits
Pulled from the full job description
Company pension
Cycle to work scheme
Discounted gym membership
Life insurance
Paid volunteer time
Referral programme
Season ticket loan
Full job description
Spa Concierge
543172
Spa & Wellness
Full time
Mandarin Oriental Mayfair, London
Spa Concierge, Spa & Wellness
SHIFT PATTERN ( 40 hours, 5 days per week)
Mandarin Oriental Mayfair is looking for a Spa Concierge to join our Spa team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
As a Spa Concierge at Mandarin Oriental Mayfair, you will be responsible for:
Assisting in the smooth flow of the guest’s journey throughout their stay in the Spa.
Proactively greeting, interacting, and assisting guests in a professional manner.
Completing daily briefing and informing the Spa & Wellness of daily updates and information.
Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance.
Have the ability to courteously interact and answer all Spa & Wellness and hotel related questions with guests.
Have a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.
As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.
In return, you will receive an array of iconic benefits, such as:
Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
3 complimentary nights per year, increasing to 5 with length of service
Discounted stays at our beautiful properties across the Group
Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
30% F&B & Spa discount
Friends & Family hotel rate and Spa discount
1 paid Charity Day per year to dedicate to a charity of your choice
Season ticket loan & cycle to work scheme
£750 recruitment referral bonus
Free meals on duty & uniform dry-cleaning services
Increased holiday entitlement with Length of Service, up to 33 days off
Free Life Insurance benefits whilst in service
Company pension plan
Access to Hospitality Action’s Employee Assistance Programme
Employee Recognition Programmes
Social, wellbeing, charity, and sporting events throughout the year
SUSTAINABILITY AT MANDARIN ORIENTAL
Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, ****** orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Spa Concierge position is now open for candidates interested in the Hotel Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
