Job Description
Job description
Spa Host – art’otel Hoxton
We have an amazing opportunity for a passionate Spa Host to join our Opening Team here at art'otel Hoxton!
Who we are: We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. You'll be part of our newest art’otel to hit the scene, with 26-floors, 357 rooms, a dazzling skyline, ample gallery space, events spaces, an auditorium, lounge, top floor gym and two destination restaurants as well as a brand-new Spa opening!
Closest station: Old Street or Liverpool Street
As our Spa Host, you’ll get…
• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training
As a master of your craft, you will…
• Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
• Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
• Confidently give guests tours of the spa facilities and explain the services and treatments available.
• Answer our phones and respond to emails and online enquiries quickly and courteously.
• Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for.
• Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.
What We're Looking For…
• Flexibility, for you to be available where needed which can include weekends
• Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
• Ready to pitch in and help with preparing treatment rooms, making sure they’re clean, well-presented and ready for appointments.
• Knowledgeable about everything we do, so you’re ready to promote and upsell spa services and products to enhance each guest’s experience.
• Up to date and following all spa policies and procedures, including those related to health and safety
• A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.
If you share passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home.
be bold. be creative. be original.
Spa Host – art’otel Hoxton
We have an amazing opportunity for a passionate Spa Host to join our Opening Team here at art'otel Hoxton!
Who we are: We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. You'll be part of our newest art’otel to hit the scene, with 26-floors, 357 rooms, a dazzling skyline, ample gallery space, events spaces, an auditorium, lounge, top floor gym and two destination restaurants as well as a brand-new Spa opening!
Closest station: Old Street or Liverpool Street
As our Spa Host, you’ll get…
• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training
As a master of your craft, you will…
• Greet all our guests warmly when they arrive, giving them a friendly, professional welcome.
• Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations.
• Confidently give guests tours of the spa facilities and explain the services and treatments available.
• Answer our phones and respond to emails and online enquiries quickly and courteously.
• Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for.
• Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.
What We're Looking For…
• Flexibility, for you to be available where needed which can include weekends
• Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked.
• Ready to pitch in and help with preparing treatment rooms, making sure they’re clean, well-presented and ready for appointments.
• Knowledgeable about everything we do, so you’re ready to promote and upsell spa services and products to enhance each guest’s experience.
• Up to date and following all spa policies and procedures, including those related to health and safety
• A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.
If you share passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home.
be bold. be creative. be original.
💡 Quick Summary
Seeking a career-building opportunity? The Spa Host position is now open for candidates interested in the Hotel Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.