SPA MANAGER
Job details
Job type
Full-time
Shift and schedule
Shift work
Location
Auckland City, Auckland
Full job description
Summary
About the role:
As the Spa Manager at the prestigious Park Hyatt Auckland, you will be responsible for overseeing the day-to-day operations of the hotel's luxury spa facility. This is a full-time, on-site position located in the Auckland CBD. In this strategic role, you will ensure the exceptional delivery of spa services and the overall satisfaction of our discerning guests.
What you'll be doing
Manage and oversee all aspects of the spa's operations, including staff scheduling, inventory management, and financial reporting
Maintain high standards of customer service and ensure a seamless, personalized experience for all spa guests
Develop and implement marketing strategies to promote the spa's offerings and drive revenue growth
Manage and coach a team of talented therapists, receptionists, and attendants
Monitor industry trends and introduce new treatments, products, and services to enhance the spa's service portfolio
Ensure compliance with all relevant health, safety, and licensing requirements
Collaborate with the hotel's management team to align the spa's operations with the overall business objectives
Qualifications
What we're looking for
Substantial experience (3+ years) in a similar spa management role, preferably within a luxury hotel or resort setting
Proven track record of driving revenue growth and delivering exceptional customer service
Excellent interpersonal and leadership skills, with the ability to motivate and develop a high-performing team
Strong business acumen and financial management skills
In-depth knowledge of spa treatments, products, and industry best practices
Excellent communication and problem-solving skills
Ability to work a rotating roster
Relevant qualifications in spa/beauty management or a related field
Applicant must have valid working rights in New Zealand
What we offer
At the Park Hyatt Auckland, we are committed to providing our employees with a supportive and enriching work environment. In addition to a competitive salary, we offer a range of benefits, including:
Health and wellness benefits, including discounted spa treatments
Opportunities for professional development and career advancement
Discounts on hotel stays at our Hyatt properties
Free staff meals and discounted parking
Apply now to become the Spa Manager at Park Hyatt Auckland and be a part of our journey to redefine luxury hospitality in New Zealand.
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