Job Description
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekends as needed
Location
Estimated commute
Add your address to estimate commute
Job address
3600 Village Harbor Drive, Petoskey, MI 4+770
Benefits
Pulled from the full job description
Vision insurance
Paid sick time
Dental insurance
401(k)
Paid time off
Full job description
Overview:
Reporting directly to the Spa Director, the Spa Manager is vital in delivering exceptional wellness experiences at the Spa at Inn at Bay Harbor. This position combines spa treatment expertise with operational leadership to ensure the highest service standards across spa, nail salon, and fitness facilities.
Join our team of and watch your career grow! Work in a warm, welcoming environment with other professionals who share in the same passion for wellness. Competitive pay, opportunities to grow, a positive workplace and many perks from Boyne USA and Marriott!
Some perks of working full time year-round for Inn at Bay Harbor include:
A free Golf Pass and Ski Pass for both you and your family
A free Boyne Highlands downhill mountain bike park season pass for you and your family
25%-50% off at the various Boyne Restaurants
50% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on Boyne lodging for Friends and Family
Discounts at Marriott hotels worldwide for Friends and Family
Service and Loyalty Bonus Program – up to 5% of gross wages per season!
PTO and Paid Sick Leave
Health/Dental/Vision Insurance/401K
Responsibilities:
Operations Management:
Lead daily spa operations including scheduling, inventory management, and maintenance of retail boutique, relaxation and locker areas, treatment rooms, nail salon, and fitness facilities
Ensure compliance with all health, safety, and sanitation protocols across all wellness areas
- Retail support- assist with retail merchandising, training, help monitor and maintain product inventory levels, and place orders as needed
Oversee appointment scheduling, booking systems, and guest flow
Manage facility maintenance and cleanliness standards
Coordinate group bookings and events
Assist in Wellness Events
Any additional tasks assigned by Spa Director
Team Leadership:
Supervise and mentor a diverse team including spa concierge, massage therapists, aestheticians, nail technicians, and fitness instructors
Coordinate staff scheduling to ensure optimal coverage across all services
Conduct regular team meetings and training sessions to maintain service standards
Participate in recruitment, training, and performance management
Foster a positive work environment that promotes team collaboration and growth
Service Delivery:
Maintain expertise in spa treatments and services and schedule and coordinate training for technicians
Ensure consistent delivery of signature treatments and services
Handle guest concerns and feedback professionally and efficiently
Monitor and maintain service quality standards across all departments
Financial Management:
Work with Spa Director to achieve revenue goals and manage expenses
Monitor retail sales performance and implement strategies to increase revenue
Assist in budget planning and cost control measures
Track and analyze key performance metrics
Assist the Director with Payroll
Qualifications:
Required:
5+ years of spa industry or hospitality experience, including 3+ years in management
Proven track record of team leadership and development
Strong understanding of spa or resort operations, including scheduling systems and inventory management
Excellent communication and interpersonal skills
Experience with spa management software or other similar departmental software
Knowledge of luxury hospitality standards and guest service excellence
Preferred:
Experience in Hospitality Management or related field
Experience in a luxury resort or hotel spa environment
Knowledge of fitness facility operations and programming
Experience with revenue management and budgeting
Physical Requirements
Standing for extended periods
Lifting up to 25 pounds
Moving between multiple facility areas throughout the day
Work Environment
Luxury resort setting in Northern Michigan
Full-time position with weekend and holiday availability required
Fast-paced, service-oriented environment
Climate-controlled indoor environment
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekends as needed
Location
Estimated commute
Add your address to estimate commute
Job address
3600 Village Harbor Drive, Petoskey, MI 4+770
Benefits
Pulled from the full job description
Vision insurance
Paid sick time
Dental insurance
401(k)
Paid time off
Full job description
Overview:
Reporting directly to the Spa Director, the Spa Manager is vital in delivering exceptional wellness experiences at the Spa at Inn at Bay Harbor. This position combines spa treatment expertise with operational leadership to ensure the highest service standards across spa, nail salon, and fitness facilities.
Join our team of and watch your career grow! Work in a warm, welcoming environment with other professionals who share in the same passion for wellness. Competitive pay, opportunities to grow, a positive workplace and many perks from Boyne USA and Marriott!
Some perks of working full time year-round for Inn at Bay Harbor include:
A free Golf Pass and Ski Pass for both you and your family
A free Boyne Highlands downhill mountain bike park season pass for you and your family
25%-50% off at the various Boyne Restaurants
50% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on Boyne lodging for Friends and Family
Discounts at Marriott hotels worldwide for Friends and Family
Service and Loyalty Bonus Program – up to 5% of gross wages per season!
PTO and Paid Sick Leave
Health/Dental/Vision Insurance/401K
Responsibilities:
Operations Management:
Lead daily spa operations including scheduling, inventory management, and maintenance of retail boutique, relaxation and locker areas, treatment rooms, nail salon, and fitness facilities
Ensure compliance with all health, safety, and sanitation protocols across all wellness areas
- Retail support- assist with retail merchandising, training, help monitor and maintain product inventory levels, and place orders as needed
Oversee appointment scheduling, booking systems, and guest flow
Manage facility maintenance and cleanliness standards
Coordinate group bookings and events
Assist in Wellness Events
Any additional tasks assigned by Spa Director
Team Leadership:
Supervise and mentor a diverse team including spa concierge, massage therapists, aestheticians, nail technicians, and fitness instructors
Coordinate staff scheduling to ensure optimal coverage across all services
Conduct regular team meetings and training sessions to maintain service standards
Participate in recruitment, training, and performance management
Foster a positive work environment that promotes team collaboration and growth
Service Delivery:
Maintain expertise in spa treatments and services and schedule and coordinate training for technicians
Ensure consistent delivery of signature treatments and services
Handle guest concerns and feedback professionally and efficiently
Monitor and maintain service quality standards across all departments
Financial Management:
Work with Spa Director to achieve revenue goals and manage expenses
Monitor retail sales performance and implement strategies to increase revenue
Assist in budget planning and cost control measures
Track and analyze key performance metrics
Assist the Director with Payroll
Qualifications:
Required:
5+ years of spa industry or hospitality experience, including 3+ years in management
Proven track record of team leadership and development
Strong understanding of spa or resort operations, including scheduling systems and inventory management
Excellent communication and interpersonal skills
Experience with spa management software or other similar departmental software
Knowledge of luxury hospitality standards and guest service excellence
Preferred:
Experience in Hospitality Management or related field
Experience in a luxury resort or hotel spa environment
Knowledge of fitness facility operations and programming
Experience with revenue management and budgeting
Physical Requirements
Standing for extended periods
Lifting up to 25 pounds
Moving between multiple facility areas throughout the day
Work Environment
Luxury resort setting in Northern Michigan
Full-time position with weekend and holiday availability required
Fast-paced, service-oriented environment
Climate-controlled indoor environment
💡 Quick Summary
Seeking a career-building opportunity? The Spa Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Petoskey offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
