Spa Operations Deputy Manager
Job details
Job description, work day and responsibilities
Job description
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 14+ extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
SPA
The Belfry Spa offers a luxurious escape with 20 treatment rooms and state-of-the-art amenities. Guests enjoy a serene ambiance in the relaxation room and immaculate care at the mani-pedi station. The spa's renowned 'fire and ice' experience provides rejuvenation through alternating hot and cold therapies. Highly skilled therapists provide personalised treatments, delivering over 4000 treatments monthly. Nestled in stunning surroundings, the spa promises an unforgettable experience with ESPA treatments, leaving guests feeling blissfully restored and renewed.
About The Role
Work-life balance is important to us here at The Belfry. You will be given a 40 hour per week contract. Although we can offer flexibility around hours and shift patterns, we do require availability at weekends. If any additional hours are worked we will give you time off in lieu, although paid overtime may be made available at peak times.
Duties Include
• Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
• Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with team, implementing changes or training where necessary.
• Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, liaising with the general manager and duty manager where necessary.
• Conduct spa tours for VIPs, journalists and prospective members in the absence of the Spa Manager. Act as an Ambassador for the spa at all times.
• Drive and monitor spa performance through KPIs, linking results with sales and marketing activities.
• Communicate and discuss KPI’s with the spa department team, ensuring this is filtered down effectively with targets to the spa reservations team.
• Provide leadership, direction and support alongside the Spa Manager to the employees of the Spa to develop a highly motivated team, who can deliver excellent standards of service in all areas.
• To assist in the recruitment, induction, training, development in tandem with the HR department.
• Assist the Spa Manager in developing an annual training plan for the department and ensure that all employees are trained and developed to meet the needs of the business in line with ESPA standards.
About You
• You are an experienced Spa Therapist at Level 3 NVQ and have some understanding of the role of a Spa Therapist within a busy hotel environment
• You have some managerial experience, within a spa setting
• You are passionate about delivering fantastic guest experiences
• You have excellent people skills, and can lead from the front with positivity and a motivational management style
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing Our Appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.
Company address
You will be redirected to another website to apply.
Offer ID: #912489,
Published: 2 weeks ago,
Company registered: 1 year ago
