Job Description
Glow Day Spa is seeking a friendly, professional, and organized Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring their visit to our spa is a seamless and enjoyable experience. If you are a customer service-oriented individual with excellent communication skills, attention to detail, and a passion for the wellness industry, we'd love to hear from you.
Glow Day Spa is a premier destination for relaxation and rejuvenation. With a commitment to providing our clients with exceptional spa experiences, we offer a wide range of services designed to enhance their well-being and beauty.
Key Responsibilities:
Welcome clients with a warm and friendly demeanor ensuring smooth functionality of front desk traffic by warmly greeting incoming guests and booking return visits upon departure.
Answer phone calls, schedule appointments, and provide information about our services.
Check-in and check-out clients, ensuring accuracy in service details and payments.
Maintain a clean and organized reception area ensuring the spa is in high performance condition at all times
Assist clients in filling out intake forms and updating their information as needed.
Handle client inquiries and resolve any issues or concerns in a professional manner.
Communicate effectively with spa staff to coordinate appointments and manage the daily schedule.
Achieve quality booking, consultation and transaction experience in a timely and professional manner.
Assist in retail sales of spa products and gift certificates.
Maintain knowledge of spa services, promotions, and pricing.
Perform administrative tasks such as data entry, filing, and handling email correspondence.
Adhere to spa policies and procedures to ensure the highest level of client satisfaction and safety.
Produce EOD procedural reports such as executing the systems close-out process and spa housekeeping duties.
Educate guests on new services and promotional recommendations.
Collaborate with the team in preparation of party and events
Maintain inventory of, retail products and stock of all reception and marketing materials.
Skills
- Strong communication skills to interact with visitors and staff effectively
- Sales skills for upselling products or services
- Excellent time management skills to handle various tasks efficiently
- Basic math skills for handling transactions accurately
- Technical sales knowledge is advantageous
Qualifications:
Previous experience in a receptionist or customer service role is preferred.
Excellent interpersonal and communication skills.
Professional appearance and attitude.
Strong organizational and multitasking abilities.
Basic computer skills and proficiency in using appointment scheduling software.
Knowledge of the spa and wellness industry is a plus.
Smart Serve is required or you are willing to obtain a certificate if hired.
Ability to work until 8pm during the week and Saturdays +am-3pm
Benefits:
Competitive hourly wage.
Flexible schedule
Health Benefits
Employee discounts on spa services and products.
A supportive and friendly work environment.
Opportunities for professional development and growth within the company.
PHYSICAL REQUIREMENTS:
Standing for sustained periods of time.
May require lifting up to 10 pounds.
Ability to be exposed to various chemicals and fragrances used in implementing spa services.
If you are passionate about providing exceptional customer service and creating a positive spa experience for our clients, we encourage you to apply for the Receptionist position at Glow Day Spa. To apply, please submit your resume and a cover letter outlining your qualifications and why you are a great fit for our team addressed to the Hiring Manager, Erin Sprenger.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on operational needs.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
Dental care
Flexible schedule
On-site parking
Paid time off
Store discount
Shift:
Afternoon shift
Day shift
Work days:
Monday to Friday
Weekends as needed
Work Location: In person
Glow Day Spa is a premier destination for relaxation and rejuvenation. With a commitment to providing our clients with exceptional spa experiences, we offer a wide range of services designed to enhance their well-being and beauty.
Key Responsibilities:
Welcome clients with a warm and friendly demeanor ensuring smooth functionality of front desk traffic by warmly greeting incoming guests and booking return visits upon departure.
Answer phone calls, schedule appointments, and provide information about our services.
Check-in and check-out clients, ensuring accuracy in service details and payments.
Maintain a clean and organized reception area ensuring the spa is in high performance condition at all times
Assist clients in filling out intake forms and updating their information as needed.
Handle client inquiries and resolve any issues or concerns in a professional manner.
Communicate effectively with spa staff to coordinate appointments and manage the daily schedule.
Achieve quality booking, consultation and transaction experience in a timely and professional manner.
Assist in retail sales of spa products and gift certificates.
Maintain knowledge of spa services, promotions, and pricing.
Perform administrative tasks such as data entry, filing, and handling email correspondence.
Adhere to spa policies and procedures to ensure the highest level of client satisfaction and safety.
Produce EOD procedural reports such as executing the systems close-out process and spa housekeeping duties.
Educate guests on new services and promotional recommendations.
Collaborate with the team in preparation of party and events
Maintain inventory of, retail products and stock of all reception and marketing materials.
Skills
- Strong communication skills to interact with visitors and staff effectively
- Sales skills for upselling products or services
- Excellent time management skills to handle various tasks efficiently
- Basic math skills for handling transactions accurately
- Technical sales knowledge is advantageous
Qualifications:
Previous experience in a receptionist or customer service role is preferred.
Excellent interpersonal and communication skills.
Professional appearance and attitude.
Strong organizational and multitasking abilities.
Basic computer skills and proficiency in using appointment scheduling software.
Knowledge of the spa and wellness industry is a plus.
Smart Serve is required or you are willing to obtain a certificate if hired.
Ability to work until 8pm during the week and Saturdays +am-3pm
Benefits:
Competitive hourly wage.
Flexible schedule
Health Benefits
Employee discounts on spa services and products.
A supportive and friendly work environment.
Opportunities for professional development and growth within the company.
PHYSICAL REQUIREMENTS:
Standing for sustained periods of time.
May require lifting up to 10 pounds.
Ability to be exposed to various chemicals and fragrances used in implementing spa services.
If you are passionate about providing exceptional customer service and creating a positive spa experience for our clients, we encourage you to apply for the Receptionist position at Glow Day Spa. To apply, please submit your resume and a cover letter outlining your qualifications and why you are a great fit for our team addressed to the Hiring Manager, Erin Sprenger.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on operational needs.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
Dental care
Flexible schedule
On-site parking
Paid time off
Store discount
Shift:
Afternoon shift
Day shift
Work days:
Monday to Friday
Weekends as needed
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Spa Receptionist position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Barrie offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
