Job highlights
Identified by Google from the original job post
Qualifications
Prefer hospitality experience but not required
Willingness to work and be a part of a team is essential
Must be outgoing and friendly, have a genuine willingness to provide uncompromising service to guests, excellent organizational skills, moderate computer skills, an ability to handle stress and a strong work ethic
Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Average physical mobility, which may include moving from place to place in all areas of the Resort
Average physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job
Average physical strength to handle office materials and tools
Average physical strength to handle less than 75 pound objects
Average dexterity of hands and fingers
Average coordination, including eye-hand, hand-foot
Average to high endurance
Average concentration/intensity
Average complexity of decision making
Average to high ability to organize workload to determine priority of duties as related to the specific job title
Includes good communications skills, team work, and the ability to work on own
Benefits
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays
Compensation Range
The compensation for this position is $15.00/Hr. - $17.00/Hr. based on qualifications and experience
Responsibilities
Oversees the operations of the Spa Desk, including serving arriving and departing guests, cash and charge transactions for spa/salon services, ordering professional supplies for all technicians, service sales, merchandise sales, and providing information to guests regarding programs and services
Provide a welcome reception for all members and guests
Coordinate reception of guests arriving at the spa desk for their services and treatments, and handling charges or payments
Oversee the appointment book schedule at all times, seeing that guests arrive on time, are paired up with their appropriate therapists, etc., and have all information necessary to have an enjoyable treatment/consultation experience
Schedules technicians weekly base on booking, resort occupancy and business history
Responsible for completing payroll for Spa associates in a timely manner
Responsible for ordering supplies needed to run and maintain Spa
Maintain control of the point of sale area and follow established procedures for cash drawer and computer terminal operations
Be knowledgeable and provide information about all resort and spa packages, services and facilities, product lines, to all guests and members
Will assist them in making choices whenever appropriate
Schedule guest appointments both by phone and in person according to procedures
Provide spa tours and assist guests whenever necessary
Responsible for completing proper opening and closing procedures for the Spa pending schedule worked
Coordinates regular facility cleaning, ensuring that standards are being met on a consistent basis
Replenish towels, shower mats, robes and other items provided to guests in the spa and dispose of soiled laundry as needed
Assist in training new associates according to the standards set by Pyramid Global Hospitality
Coordinate with all departments according to procedure, and when necessary, keep them informed to ensure a smooth flow in the guest experience
Attend scheduled training seminars and department meetings
Regular and reliable attendance
Incorporates safe work practices in job performance
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position
Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests
Does not discuss confidential items with fellow associates or work related issues with members or guests
Other tasks as assigned by management
Job description
Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

Welcome to The Resort at Glade Springs, a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality.

At The Resort at Glade Springs, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by natural beauty. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Resort at Glade Springs. Take the first step towards a rewarding career by applying today.

Overview
• IF APPLYING ON INDEED, PLEASE CHECK YOUR EMAIL FOR A FOLLOW UP EMAIL FROM PYRAMID GLOBAL HOSPITALITY TO COMPLETE THE APPLICATION PROCESS*

Position Summary

Oversees the operations of the Spa Desk, including serving arriving and departing guests, cash and charge transactions for spa/salon services, ordering professional supplies for all technicians, service sales, merchandise sales, and providing information to guests regarding programs and services.

Essential Job Functions
• Provide a welcome reception for all members and guests.
• Coordinate reception of guests arriving at the spa desk for their services and treatments, and handling charges or payments.
• Oversee the appointment book schedule at all times, seeing that guests arrive on time, are paired up with their appropriate therapists, etc., and have all information necessary to have an enjoyable treatment/consultation experience.
• Schedules technicians weekly base on booking, resort occupancy and business history
• Responsible for completing payroll for Spa associates in a timely manner.
• Responsible for ordering supplies needed to run and maintain Spa.
• Maintain control of the point of sale area and follow established procedures for cash drawer and computer terminal operations.
• Be knowledgeable and provide information about all resort and spa packages, services and facilities, product lines, to all guests and members. Will assist them in making choices whenever appropriate.
• Schedule guest appointments both by phone and in person according to procedures.
• Provide spa tours and assist guests whenever necessary.
• Responsible for completing proper opening and closing procedures for the Spa pending schedule worked.
• Coordinates regular facility cleaning, ensuring that standards are being met on a consistent basis. Replenish towels, shower mats, robes and other items provided to guests in the spa and dispose of soiled laundry as needed.
• Assist in training new associates according to the standards set by Pyramid Global Hospitality.
• Coordinate with all departments according to procedure, and when necessary, keep them informed to ensure a smooth flow in the guest experience.
• Attend scheduled training seminars and department meetings.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work related issues with members or guests.
• Other tasks as assigned by management.

Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

Qualifications

QUALIFICATION STANDARDS:

Education And Experience
• Preferred Bachelor’s Degree, Minimum High School diploma.
• Prefer hospitality experience but not required.
• Willingness to work and be a part of a team is essential.
• Must be outgoing and friendly, have a genuine willingness to provide uncompromising service to guests, excellent organizational skills, moderate computer skills, an ability to handle stress and a strong work ethic.

Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Average physical mobility, which may include moving from place to place in all areas of the Resort.
• Average physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job.
• Average physical strength to handle office materials and tools.
• Average physical strength to handle less than 75 pound objects.
• Average dexterity of hands and fingers.
• Average coordination, including eye-hand, hand-foot.
• Average to high endurance.
• Average concentration/intensity.
• Average complexity of decision making.
• Average to high ability to organize workload to determine priority of duties as related to the specific job title. Includes good communications skills, team work, and the ability to work on own.

Equipment Operation Abilities: Standard office equipment, company vehicle, company cell phone

Compensation Range

The compensation for this position is $15.00/Hr. - $17.00/Hr. based on qualifications and experience.