Job Description
Specialist Advisor
509757
Brisbane, QLD, Australia
Full-Time (Permanent)
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing…
As a Specialist Advisor in Airline Operations Technology, you’ll support the ongoing improvement of sytems and processes across Flight Operations, Safety Systems and Operations Support.
Working closely with both operational and technology teams, you’ll help investigate issues, gather requirements and contribute to delivering system enhancements that improve how our airline operates day to day.
This role blends business analysis and delivery support, giving you the opportunity to build your experience while working on meaningful, real-world operational challenges.
You’ll play a key role in connecting stakeholders, supporting outcomes and helping ensure our systems are efficient, practical and aligned to business needs.
Reporting to the Business System Manager, Airline Operations, this role is based at our Brisbane Head Office.
Key responsibilities
Support investigation and resolution of system and process issues
Assist with business analysis activities including requirements gathering and process mapping
Act as a key point of contact between operational stakeholders and Technology teams
Build strong, trusted relationships and help manage stakeholder expectations
Support the coordination and delivery of system enhancements and operational improvements
Provide input into process improvements and help identify practical solutions
Confidently communicate priorities, trade-offs and constraints, including saying no when required
Partner with leaders and stakeholders to ensure alignment and accountability on outcomes
Maintain positive working relationships with vendors and technology partners
Contribute to a culture of collaboration, continuous improvement and shared learning
You will be great in this role if you have…
Experience working with business and technology teams to support systems, projects or operations
Strong communication skills, with the confidence to influence, challenge and manage expectations
A proactive, self-driven approach with the ability to take ownership and follow through
Strong problem-solving skills and a practical, solutions-focused mindset
Experience gathering requirements, mapping processes or supporting delivery activities
Ability to build relationships and work effectively across different teams and levels
Comfort working in a fast-paced environment with competing priorities
Experience in aviation or airline operations is desirable but not essential
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.
509757
Brisbane, QLD, Australia
Full-Time (Permanent)
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing…
As a Specialist Advisor in Airline Operations Technology, you’ll support the ongoing improvement of sytems and processes across Flight Operations, Safety Systems and Operations Support.
Working closely with both operational and technology teams, you’ll help investigate issues, gather requirements and contribute to delivering system enhancements that improve how our airline operates day to day.
This role blends business analysis and delivery support, giving you the opportunity to build your experience while working on meaningful, real-world operational challenges.
You’ll play a key role in connecting stakeholders, supporting outcomes and helping ensure our systems are efficient, practical and aligned to business needs.
Reporting to the Business System Manager, Airline Operations, this role is based at our Brisbane Head Office.
Key responsibilities
Support investigation and resolution of system and process issues
Assist with business analysis activities including requirements gathering and process mapping
Act as a key point of contact between operational stakeholders and Technology teams
Build strong, trusted relationships and help manage stakeholder expectations
Support the coordination and delivery of system enhancements and operational improvements
Provide input into process improvements and help identify practical solutions
Confidently communicate priorities, trade-offs and constraints, including saying no when required
Partner with leaders and stakeholders to ensure alignment and accountability on outcomes
Maintain positive working relationships with vendors and technology partners
Contribute to a culture of collaboration, continuous improvement and shared learning
You will be great in this role if you have…
Experience working with business and technology teams to support systems, projects or operations
Strong communication skills, with the confidence to influence, challenge and manage expectations
A proactive, self-driven approach with the ability to take ownership and follow through
Strong problem-solving skills and a practical, solutions-focused mindset
Experience gathering requirements, mapping processes or supporting delivery activities
Ability to build relationships and work effectively across different teams and levels
Comfort working in a fast-paced environment with competing priorities
Experience in aviation or airline operations is desirable but not essential
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.
💡 Quick Summary
Seeking a career-building opportunity? The Specialist Advisor position is now open for candidates interested in the Back Office Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
