Job Description
Full job description
Primary Details
Time Type: Full time
Worker Type: Employee
Locations: Open to all QBE Offices Nationally
Permanent, full-time role
Working Style Hybrid – two days in the office each week, with one designated anchor day set by your team leader
Hours: Monday to Friday, 8:45am – 5:00pm
The Opportunity
Join QBE as a Specialist Claims Officer and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia’s leading insurers.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
In this important role, you will:
Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders
Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions
Build strong, trusted relationships with brokers, customers, suppliers, and internal partners
Thrive in a dynamic, fast-paced environment where no two days look the same
Help drive continuous improvement across the broader claims function by applying your expertise and insights
About You
To succeed and grow in this role, you will bring:
Commercial property claims experience, including ISR (Industrial Special Risks) claims
A calm and resilient approach, with the confidence to make sound decisions even under pressure
Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy
Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively
A proactive, self‑motivated mindset with a passion for delivering excellence and embracing change
A commitment to continuous improvement and contributing to the overall performance of the claims function
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click
here
.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click
here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
recruitment@qbe.com
.
Skills:
Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
Application Close Date: 11/04/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details
Time Type: Full time
Worker Type: Employee
Locations: Open to all QBE Offices Nationally
Permanent, full-time role
Working Style Hybrid – two days in the office each week, with one designated anchor day set by your team leader
Hours: Monday to Friday, 8:45am – 5:00pm
The Opportunity
Join QBE as a Specialist Claims Officer and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia’s leading insurers.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
In this important role, you will:
Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders
Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions
Build strong, trusted relationships with brokers, customers, suppliers, and internal partners
Thrive in a dynamic, fast-paced environment where no two days look the same
Help drive continuous improvement across the broader claims function by applying your expertise and insights
About You
To succeed and grow in this role, you will bring:
Commercial property claims experience, including ISR (Industrial Special Risks) claims
A calm and resilient approach, with the confidence to make sound decisions even under pressure
Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy
Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively
A proactive, self‑motivated mindset with a passion for delivering excellence and embracing change
A commitment to continuous improvement and contributing to the overall performance of the claims function
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click
here
.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click
here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
recruitment@qbe.com
.
Skills:
Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
Application Close Date: 11/04/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
💡 Quick Summary
Seeking a career-building opportunity? The Specialist Claims Officer - Commercial Property position is now open for candidates interested in the Insurance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.