Job Description
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Specialist, Client Delivery
Standard Chartered Bank
Mumbai, Maharashtra
Apply
13 hours ago
Full–time
Roles and Responsibility
Strategy
• Targeted Improvements
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
• Manage the assigned portfolio for NTB Onboarding and CDD/GIC /SRAF reviews
• Onboarding within TAT
• Manage the end to end onboarding process till S2B implementation
• Timely initiation and completion of all horizon cases including trigger reviews
• Understand the risk framework and keep abreast of all relevant policies, processes, DOIs
Manage the assigned portfolio for completing credit documentation
• Adherence to laid down policies, processes and risk framework
• Manage the end to end process from BFL to SCC issuance till custody of original documents
• Update required datapoints, as prescribed
Deliver on all actionables pertaining to other activities including in-country (as applicable) such as Off-boarding, static data maintenance, updation of stock statement/insurance, valuations, GST/Aadhar/LEI updations, Statutory orders, AC/BC issuance etc
• Update on applicable policies and processes
• Constant engagement with RM/ARM/Clients/CET/CDD risk manager
• Timely responses to regulatory authorities
• Escalate issues well in
• Improve efficiency, productivity and service quality
• Ensure minimum reworks for CDD reviews and other activities
• Score as per defined norms in the monthly scorecard and productivity score in tableau/databox
• Work to improve client experience through superior service and timely completion of various jobs assigned
• Change projects, remediations/smoothening
• Effective 'working together' with stakeholders
Processes
• Perform end-to-end orchestration across all processes and services managed by IMO
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Adheres to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
People & Talent
• Provide effective orientation /guidance to new joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager, to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Governance
• Governance and risk management
• Adherence to all defined risk parameters
• Closure of CORC / BORC escalation cases
• Deliver strong governance and execution for regulatory processes, including FATCA, CRS, FM account opening etc
• Work on all COBAM related (data/regulatory/CDD etc) remediations as agreed with group and country governance forums.
• represent IMO and complete actionables from governance/other forums such as BORF, CFCRC, SRM, CEF etc
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank's Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers
• Control Governance Managers and Specialists
• Front Office (RMs, CMs, CCMs)
• Lending Documentation Unit
• Commodities Transaction Management Unit
• Business CRM
• Business Operational Risk Manager
• Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
• Client Documentation and Control
• Credit Documentation CoE
Our Ideal Candidate
• Graduate with good Hands on Experience in KYC, Onboarding from Banking domain
Role Specific Technical Competencies
• KYC
• Online Banking
• Ms Excel, Ms Word, Ms Powerpoint
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
Specialist, Client Delivery
Standard Chartered Bank
Mumbai, Maharashtra
Apply
13 hours ago
Full–time
Roles and Responsibility
Strategy
• Targeted Improvements
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
Automation and Streamlining
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
• Manage the assigned portfolio for NTB Onboarding and CDD/GIC /SRAF reviews
• Onboarding within TAT
• Manage the end to end onboarding process till S2B implementation
• Timely initiation and completion of all horizon cases including trigger reviews
• Understand the risk framework and keep abreast of all relevant policies, processes, DOIs
Manage the assigned portfolio for completing credit documentation
• Adherence to laid down policies, processes and risk framework
• Manage the end to end process from BFL to SCC issuance till custody of original documents
• Update required datapoints, as prescribed
Deliver on all actionables pertaining to other activities including in-country (as applicable) such as Off-boarding, static data maintenance, updation of stock statement/insurance, valuations, GST/Aadhar/LEI updations, Statutory orders, AC/BC issuance etc
• Update on applicable policies and processes
• Constant engagement with RM/ARM/Clients/CET/CDD risk manager
• Timely responses to regulatory authorities
• Escalate issues well in
• Improve efficiency, productivity and service quality
• Ensure minimum reworks for CDD reviews and other activities
• Score as per defined norms in the monthly scorecard and productivity score in tableau/databox
• Work to improve client experience through superior service and timely completion of various jobs assigned
• Change projects, remediations/smoothening
• Effective 'working together' with stakeholders
Processes
• Perform end-to-end orchestration across all processes and services managed by IMO
• Engage clients throughout process, ensuring seamless delivery and client experience
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Adheres to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
People & Talent
• Provide effective orientation /guidance to new joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager, to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Governance
• Governance and risk management
• Adherence to all defined risk parameters
• Closure of CORC / BORC escalation cases
• Deliver strong governance and execution for regulatory processes, including FATCA, CRS, FM account opening etc
• Work on all COBAM related (data/regulatory/CDD etc) remediations as agreed with group and country governance forums.
• represent IMO and complete actionables from governance/other forums such as BORF, CFCRC, SRM, CEF etc
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank's Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Country IMO Head, Client Delivery Managers and other Specialists, Makers and Checkers
• Control Governance Managers and Specialists
• Front Office (RMs, CMs, CCMs)
• Lending Documentation Unit
• Commodities Transaction Management Unit
• Business CRM
• Business Operational Risk Manager
• Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers
• Client Documentation and Control
• Credit Documentation CoE
Our Ideal Candidate
• Graduate with good Hands on Experience in KYC, Onboarding from Banking domain
Role Specific Technical Competencies
• KYC
• Online Banking
• Ms Excel, Ms Word, Ms Powerpoint
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
💡 Quick Summary
Seeking a career-building opportunity? The Specialist| Client Delivery position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
