Specialist, Customer Service Representative
Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation range for this role is : $ 52,000 CAD - $55,000 CAD.
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from RXO. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
What your day-to-day will look like:
Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations
Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary
Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements
Establish a plan to align service partners for success
Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines
What you’ll need to excel:
At a minimum, you’ll need:
1 year of experience in transportation or customer service
It’d be great if you also have:
Bachelor's degree
2 years of experience in a call center environment
Ability to work independently, with little or no supervision and/or in a team environment
Excellent verbal and written communication skills
Positive, can-do attitude to achieve goals
Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
Strong organizational and investigative skills
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
Full health insurance (medical, dental and vision)
Life and disability insurance
Pension with company match
Company paid holidays
Paid-time-off (PTO)
Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next Step
Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement here.