Specialist - GPS HR Operations-(2300006490)

Job
:Operations

Primary Location
:Asia-India-Chennai

Schedule
:Full-time

Employee Status
:Permanent

Posting Date
:04/Apr/2024, 4:17:42 PM

Unposting Date
:Ongoing

Role Responsibilities

The HR Specialist is accountable for ensuring the TAT, Productivity and Data quality for their team processes and ultimately satisfies our customers. The HR Specialist will handle/manage critical processes within the team, handle escalations, give immediate attention for urgent requests and provide solutions, checking, etc and in addition may manage selected projects.
• Ability to learn the HR process quickly
• Should own the process and handle each case as a priority.
• Strong individual engagement with team members
• Should meet the SLA with 100% data quality for all transactions
• Identify and removes process wastes/process improvements
• Successfully implement best practices into own team and migrates them to other teams/ units
• Use customer feedback to continuously improve the processes
• Should give the immediate attention for escalations and queries
• Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified.
• Continuous Improvement in Productivity to the standards prescribed from time to time.
• Ensure appropriate and adequate documentation is in place for process actions
• Priorities and schedule own work accordingly to meet workload peaks and troughs
• Communicate own work plan issues and escalates potential bottle-necks
• Ensure the TAT & data quality through checking process
• Create best practices around the management of risk
• Identify and removes process wastes/process improvements
• Act as an escalation point for errors and queries
• Always upholding the Values of the Group and Company.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.

Risk Management
• Strengthen first line operational risk management
• Ensure new HR products and services deliver effective management of operational risks in compliance with applicable internal policies and regulations
• Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising and identify and manage forward looking risks

Key Stakeholders
• GPS HR Leads, Country Heads of HR, HR Service Delivery Country Heads, Risk, Compliance and Regulatory teams

Other Responsibilities
• Embed Here for Good and Group's brand and value
• Collectively responsible for delivering efficiency, quality and service goals and targets associated with the function

Our Ideal Candidate
• Any Graduate, preferably postgraduate in Human Resources
• Minimum of 2 years work experience in the area of data processing Operations in BPO/Banking/Recruitment/HR Consulting companies
• The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives
• Has in-depth knowledge of one or more process/ products and is regarded as an expert
• Excellent spoken and written communication skills, including effective questioning and active listening
• Demonstrates excellent customer relations skills

ROLE SPECIFIC TECHNICAL COMPETENCIES
• Manage People Core
• Manage Projects Advanced
• Service Delivery and Operations Management Advanced
• Business Strategy and Model Core
• Organisational Development Advanced
• Business Governance and support Core
• PeopleSoft and other HR Tools Advanced

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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