Job Title Special Client Implementation Manager: Transaction Banking Group Place of work - Bengaluru Business Unit Wholesale Banking Function Transaction Banking Group Job Purpose: Drive client level mandate implementation pertaining to Cash Management solution and channels cross wholesale banking client segments. Work closely with the Product sales manager for a smooth handover post mandate won and manage the project for end-to-end client to bank implementation and roll outs. Work closely with Operations, IT teams for faster and smooth onboarding of the clients and also devise process re-engineering to improve and enhance the overall implementation process. Roles and Responsibilities: Manage end to end Implementations for the clients Manage and execute of implementation of Treasury, Trade Finance and cash management solutions (payments, receivables, treasury, trade, electronic banking, Swift) delivered through various Digital Channels of the bank. End to end. deal/mandate management from understanding the functional and technical requirements of the client and working with the back-end delivery teams to be able to deliver the same. Should have a good understanding of API integrations, H2H technologies, file level. Work closely with the product team as partners to promote quality solutions for clients Work closely with the internal teams to ensure readiness for new product rollout Ensure that appropriate guidance is provided to clients on documentation requirements; Also ensure independent review of clients completed documentation Manage client issues during a project and ensure swift resolution Ensure that there is maintenance of up-to-date working knowledge of the banks client access products/services, payment and trade capabilities, internal operations and local regulatory requirements Engage with Compliance and Legal to handle documentation exceptions and approvals as applicable Build and deepen working relationship with business partners. Engage in consolidating monthly metrics and act on feedback received through Post Implementation Reviews every quarter Work on ways and means to improve processes to achieve cost savings for the bank and service excellence for clients. Focus on total client relationship and servicing a broad range of client needs, Manage provision of end-to-end delivery of solution to existing and new clients. Periodically review effectiveness of solution with client stakeholders Education and experience: - MBA/ CA with 8 to 10 of experience