Job Description
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
JOB PURPOSE :
To provide clients with information about Standard Chartered Bank&rsquos Premium Banking Products.
Also handle client calls / issues while providing consistent delivery of client delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB Policies.
KEY RESPONSIBILITIES :
SALES
• Interacting and understanding clients profile and their needs.
• Focus on the analysis and satisfaction of clients financial needs and objectives.
• To capitalize on cross-sell opportunities
• To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.
SERVICE QUALITY
To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards.
COMPLIANCE RISK AND MONEY LAUNDERING PREVENTION REQUIREMENTS
• Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
• Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified.
• Continuous Improvement in Productivity to the standards prescribed from time to time.
• Upholding the values of the group & company at all time
• Compliance with all applicable rules / regulations and company group policies.
CONTRIBUTES TO
• Delivering world-class clients servicing embracing the Bank&rsquos brand values and Outserve by deliver a consistent Service Excellence experience to clients
• Establish effective relationships with clients
• Give clients a positive impression
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
JOB PURPOSE :
To provide clients with information about Standard Chartered Bank&rsquos Premium Banking Products.
Also handle client calls / issues while providing consistent delivery of client delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB Policies.
KEY RESPONSIBILITIES :
SALES
• Interacting and understanding clients profile and their needs.
• Focus on the analysis and satisfaction of clients financial needs and objectives.
• To capitalize on cross-sell opportunities
• To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio.
SERVICE QUALITY
To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards.
COMPLIANCE RISK AND MONEY LAUNDERING PREVENTION REQUIREMENTS
• Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
• Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified.
• Continuous Improvement in Productivity to the standards prescribed from time to time.
• Upholding the values of the group & company at all time
• Compliance with all applicable rules / regulations and company group policies.
CONTRIBUTES TO
• Delivering world-class clients servicing embracing the Bank&rsquos brand values and Outserve by deliver a consistent Service Excellence experience to clients
• Establish effective relationships with clients
• Give clients a positive impression
💡 Quick Summary
Seeking a career-building opportunity? The Specialist Sales position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.