Job Description
Job Description
Here at Accelya, a Specialist- Service Management will be a part of the lifecycle of incident management for incidents that impacts an Accelya customer from start to finish. First and foremost is the goal of supporting incident resolution. Balancing other critical attributes of an incident will be required, including: recording incident metrics, customer communication, incident ticket handling, status updates, incident bridge logistics, escalations, and collaboration with...
Here at Accelya, a Specialist- Service Management will be a part of the lifecycle of incident management for incidents that impacts an Accelya customer from start to finish. First and foremost is the goal of supporting incident resolution. Balancing other critical attributes of an incident will be required, including: recording incident metrics, customer communication, incident ticket handling, status updates, incident bridge logistics, escalations, and collaboration with...
💡 Quick Summary
Seeking a career-building opportunity? The Specialist | Service Management position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.