This role is responsible for fault management/break-fix support and technology insertion for various platforms supporting key Mobility applications in a cloud environment. Candidates will use various change & trouble ticket reporting systems, network dashboards, and other KPI monitoring tools to verify network/application health and performance in both proactive and reactive capacities. Candidate is responsible for the diagnosis/investigation of network issues, communication & coordination of further troubleshooting, problem mitigation and service restoral, as well as longer term root cause analysis and action item follow up. The candidate should be able to solve moderately complex issues independently and work with other application or network teams to diagnose issues or escalate to higher tiers of support/vendors as necessary. The candidate is responsible for partnering with other teams within AT&T, including labs, network planning & engineering, and advanced technical support to create and verify process documentation, scripts, test procedures, and guidelines for new technology insertion and management. The candidate will also perform tech insertion work in a cloud (Azure) environment and verify the performance of new systems. The candidate requires an understanding the OS layer stack, troubleshooting user interfaces, some desktop support or similar technical support skills and be able to work in a 24x7 operations environment.

Network Setup (Azure pipelines preferred), Network Architecture, Network Security, Cloud Architecture (Azure preferred), Operating Systems, Software (metaswitch/Microsoft preferred), Mobile Applications, System Analysis, Troubleshooting, Customer Support, Project management, Backup and Recovery, Service Desk, Debugging
Preferred Bachelor's degree (or equivalent) in Math, Science, Engineering, or Computer Science. Network experience can be substituted as degree equivalent.

Job ID 2327050I Date posted 08/23/2024Benefits Invested in your satisfaction and continued success. We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points. When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team. Compensation When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team. Compensation When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you. Family Leave Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want. Paid Time Off Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan. Tuition Assistance Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options. Insurance Options Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events. Discounts You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job. Training & Development When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP). Savings Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice. Community & Team Events