Job Description
• This role is responsible for the operational leadership of CnC technology across TB, DCDA and CLIENT COVERAGE domains
• Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities
• Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements.
• Real-time understanding or knowledge about critical payment service journey with strong functional & technical knowledge
• Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference
• CnC will intercept aberrations (Situational Awareness), swarm required teams (Situational Management) and recover / resume service disruptions (Incident Resumption) when problems are known-known and / or known-unknown
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
• BE/MCA/MSC
• ITIL Certification preferred
Role Specific Competencies
• Unix, MQ
• Oracle
• Java
• Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and drive change by analysing and identifying continuous service improvement opportunities
• Leading CCIB top-level initiatives, such as FMEA (failure mode impact analysis) / blameless RCA, monitoring enhancements.
• Real-time understanding or knowledge about critical payment service journey with strong functional & technical knowledge
• Responsible for knowledge management, ensuring solution steps, automation opportunities, preventive measures, etc. Fully documented, tracked until closed, and kept for future reference
• CnC will intercept aberrations (Situational Awareness), swarm required teams (Situational Management) and recover / resume service disruptions (Incident Resumption) when problems are known-known and / or known-unknown
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
• BE/MCA/MSC
• ITIL Certification preferred
Role Specific Competencies
• Unix, MQ
• Oracle
• Java
💡 Quick Summary
Seeking a career-building opportunity? The Specialist Technology Support position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
