Job Description
WHAT YOU'LL DO
• The primary role of the in-house Travel Coordinator will be to ensure BCG gets the best available lowest logical fare from the empaneled TMC's or any other alternate market sources - Online Portals for the Air travel tickets.
• All travel requests will be routed through the in-house Travel desk to the TMC.
• Once the travel request is received, the in-house TC to forward the request to various sources to obtain the lowest logical fare.
• Check in the market/online portals for the fare’s options.
• Do a thorough comparison of the fares received and ensure the best lowest logical fare within the TAT specified is offered to the booker/EA.
• If need be coordinate/negotiate with the Airline to confirm the lower class of fare.
• The ticketing time limit should be mandatorily informed to the booker/EA.
• Ensure requisite approvals are taken in case of any exceptions.
• Any recurring exceptions are highlighted to the Reporting Manager.
• Should make it a point to review and recommend travel policies and procedures.
• Attention to detail while sending fares and routing details to the booker/EA's and to set expectations related to the time limit of the PNRs.
• Should be part of any Change management initiative or cost saving project.
YOU'RE GOOD AT
• Demonstrate strong interpersonal skills conveying a positive personal and professional image with excellent standards of professional behavior and ethics
• Strong process/project management and negotiation skills
• Ability to handle difficult situations with poise, understanding, and tact
• High degree of flexibility in a fast-paced environment
• Ability to handle competing priorities, keeping constant sight of the overall objectives
• Must project self-confidence, authority, and enthusiasm
• Display service-oriented behavior responding to customer needs
• Meticulous attention to detail
• Recognize and maintain confidentiality
• Strong verbal and written communication skills
• Able to perform well in a fast-paced, deadline driven and service-oriented environment
• Work effectively with all levels of staff
• Excellent organizational skills, ability to set priorities, attention to details and is tenacious with follow-ups.
• Team player highly motivated, energetic, resourceful and friendly.
• Demonstrates accountability and ownership
• Demonstrates good judgment and reaches sound conclusions
• Proactively seeks opportunities to assist others
YOU BRING (EXPERIENCE & QUALIFICATIONS)
• A graduate degree.
• Candidate should possess excellent negotiation skills.
•Sound knowledge of ticketing, fare constructions, itineraries, quality checks of tickets.
• Exceptional verbal and written communication skills and interpersonal skills is a must.
• Good knowledge of MS Office, Outlook etc.
• Knowledge of working on an Online Tool would be an added advantage.
• Knowledge of BTA checks and reconciliation.
• The ideal candidate will be creative, highly motivated, and able to operate effectively in a fast-paced environment
• Must be able to adhere to deadlines and ensure closure of activities.
• Demonstrate strong interpersonal skills conveying a positive personal and professional image with excellent standards of professional behavior and ethics
• Strong process/project management and negotiation skills
• Ability to handle difficult situations with poise, understanding, and tact
• High degree of flexibility in a fast-paced environment
• Ability to handle competing priorities, keeping constant sight of the overall objectives
• Must project self-confidence, authority, and enthusiasm
• Display service-oriented behaviour responding to customer needs
• Meticulous attention to detail
• Recognize and maintain confidentiality
• Able to perform well in a fast-paced, deadline driven and service oriented environment
• Excellent organizational skills, ability to set priorities, attention to details and is tenacious with follow-ups.
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs
• The primary role of the in-house Travel Coordinator will be to ensure BCG gets the best available lowest logical fare from the empaneled TMC's or any other alternate market sources - Online Portals for the Air travel tickets.
• All travel requests will be routed through the in-house Travel desk to the TMC.
• Once the travel request is received, the in-house TC to forward the request to various sources to obtain the lowest logical fare.
• Check in the market/online portals for the fare’s options.
• Do a thorough comparison of the fares received and ensure the best lowest logical fare within the TAT specified is offered to the booker/EA.
• If need be coordinate/negotiate with the Airline to confirm the lower class of fare.
• The ticketing time limit should be mandatorily informed to the booker/EA.
• Ensure requisite approvals are taken in case of any exceptions.
• Any recurring exceptions are highlighted to the Reporting Manager.
• Should make it a point to review and recommend travel policies and procedures.
• Attention to detail while sending fares and routing details to the booker/EA's and to set expectations related to the time limit of the PNRs.
• Should be part of any Change management initiative or cost saving project.
YOU'RE GOOD AT
• Demonstrate strong interpersonal skills conveying a positive personal and professional image with excellent standards of professional behavior and ethics
• Strong process/project management and negotiation skills
• Ability to handle difficult situations with poise, understanding, and tact
• High degree of flexibility in a fast-paced environment
• Ability to handle competing priorities, keeping constant sight of the overall objectives
• Must project self-confidence, authority, and enthusiasm
• Display service-oriented behavior responding to customer needs
• Meticulous attention to detail
• Recognize and maintain confidentiality
• Strong verbal and written communication skills
• Able to perform well in a fast-paced, deadline driven and service-oriented environment
• Work effectively with all levels of staff
• Excellent organizational skills, ability to set priorities, attention to details and is tenacious with follow-ups.
• Team player highly motivated, energetic, resourceful and friendly.
• Demonstrates accountability and ownership
• Demonstrates good judgment and reaches sound conclusions
• Proactively seeks opportunities to assist others
YOU BRING (EXPERIENCE & QUALIFICATIONS)
• A graduate degree.
• Candidate should possess excellent negotiation skills.
•Sound knowledge of ticketing, fare constructions, itineraries, quality checks of tickets.
• Exceptional verbal and written communication skills and interpersonal skills is a must.
• Good knowledge of MS Office, Outlook etc.
• Knowledge of working on an Online Tool would be an added advantage.
• Knowledge of BTA checks and reconciliation.
• The ideal candidate will be creative, highly motivated, and able to operate effectively in a fast-paced environment
• Must be able to adhere to deadlines and ensure closure of activities.
• Demonstrate strong interpersonal skills conveying a positive personal and professional image with excellent standards of professional behavior and ethics
• Strong process/project management and negotiation skills
• Ability to handle difficult situations with poise, understanding, and tact
• High degree of flexibility in a fast-paced environment
• Ability to handle competing priorities, keeping constant sight of the overall objectives
• Must project self-confidence, authority, and enthusiasm
• Display service-oriented behaviour responding to customer needs
• Meticulous attention to detail
• Recognize and maintain confidentiality
• Able to perform well in a fast-paced, deadline driven and service oriented environment
• Excellent organizational skills, ability to set priorities, attention to details and is tenacious with follow-ups.
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs
💡 Quick Summary
Seeking a career-building opportunity? The Specialist | Travel position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.