Roles and Responsibility
Strategy
• Awareness and understanding of Bank s strategy

Business
• Good understanding and experienced with key Client Onboarding, Maintenance and Offboarding processes related to CCIB segment.

Processes
• Provide quality support and resolution to front office, middle office and CET on their queries on Client Central application.
• Extensive experience supporting and working alongside business users and technology teams in a dynamic multinational organization across multiple nationalities / cultures.
• Familiarity in internal bank applications such as SCI, eCDD+, Workbench, CreditMate etc.
• Provide clear and effective communication or updates to all users and stakeholders.
• Work closely with technology teams to drive investigation, resolution / remediation of issues.
• Liaise with the Technology team on UVT post the system implementations.
• Work closely with Project and technology team on MOT, SIT, UAT & War room requirements.

People and Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management
• Identify key issues based on this information and put in place appropriate controls and measures

Governance
• Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance, oversight and controls in the business

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the BEST to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• CLDM , Product owners, GBO, IMO

Other Responsibilities
• To be able to understand issues raised by the users
• Familiarize with DOIs / Process guidance to help respond to the functional queries
• Ability to write test scripts and analyze the test results.
• Excellent written and verbal communication skills with ability to tailor message and send updates to various level of users and stakeholders.
• Display Client-centric, ready to help attitude, pro-activeness and diligence in resolving queries and issues promptly and with superior standards.
• Ability to influence and collaborate effectively across teams / functions.
• To be able to work in any timings based on the work pressure and what it demands.
• Ability to create meaningful MI and dashboards providing insightful trends and updates to various stakeholder on a regular basis.

Our Ideal Candidate
• The successful candidate should possess the following:
• Bachelor s degree with at least 6+ years of experience in Banking.
• Strong track record of supporting and working alongside front-office staff.
• Candidate should be a team player with strong analytical, interpersonal and communication skills; ability to liaise effectively and tailor communication with key internal stakeholders across various levels in the organization.
• Collaborative, thrives in team environment and is passionate to drive change.
• Excellent verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Organizing and planning
• Attention to detail
• Drive initiative
• Reliability
• Stress tolerance
• Good communication skills, including experience in influencing and pushing back where required.
• Ability to work effectively under pressure and handle responsibilities effectively.

Role Specific Technical Competencies
• Good communication
• Collaboration with stakeholders
• Client-centric, ready to help attitude
• Collaboration with Product Owners and Technology

About Standard Chartered
Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers