• 5+ year’s experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge.
• Should possess strong scripting knowledge in PERL, Shell/VB, Python etc.
• Should have experience in Integrations with other tools.
• Should have strong understanding of Splunk development, Implementation Administration
• Should have worked on various monitoring Solution (Storage, backup, server, Network, APM, etc.)
• Should have been part of the team in High Availability configuration in complex environment.
• Experience with REST and web services interfaces, XML, JSON
• Integration with Monitoring like SCOM, CAUIM, Solarwind with Splunk ITSI
• Experience in Splunk Dashboard development. Plus
• Experience in working as a part of a team involved in the implementation of SPLUNK for big Global customer.
• Should be a fast learner of various other tools and integrate where possible.
• Should possess good communication and interpersonal skills
• Out of the Box Thinker with technical Savoir-faire
• To adhere to quality standards, regulatory requirements and company policies
• To provide support for on call escalations and doing incident and problem management
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans
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