SQL Database Administrator | Production Support

Must have experience: SQL DBA, AD, Networking, logshipping,mirroring,always on and replication, Azure The primary responsibilities of a Support Escalation Engineer includes handling complex customer issues that's being escalated to you and provide a timely resolution in agreement with customer. The responsibilities also include : Scoping and documenting customer scenarios, potential causes and troubleshooting steps Ensuring compliance with schedules; processes and MS policies and values. Foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations. Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management. Demonstrate leadership through personal responsibility, accountability and teamwork. Manage crisis situations that may involve technically challenging issues and diverse audiences. Own and resolve technically complex mission critical or politically hot customer issues, Be responsive to customer needs which may sometimes require working outside of normal business hours. Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs. Interact with other engineers to provide technical action plans or take ownership of cases that require escalation. Share knowledge with others through solution documents, contribute to social media, engage technical communities, build automated self-help solutions and create training. Coordination with product group and good at technical delivery