Job Description
Job Description
Job Title:
Sr. Analyst - International Voice Process
Job Description
Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client s product or services.
Job Description
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (
• KPIs
• )
• Clarify customer requirements
• probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns
• demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
Skills Required
RoleSr. Analyst - International Voice Process - Chennai
Industry TypeITES/BPO/KPO
Functional Area
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
• INBOUND & OUTBOUND VOICE
• INBOUND CALL
• INTERNATIONAL VOICE PROCESS
• INTERNATIONAL VOICE PROCESS
• CHAT PROCESS
• TROUBLESHOOTING IN CISCO
Other Information
Job CodeGO/JC/604/2026
Recruiter NamePriya Srinivasan
Job Title:
Sr. Analyst - International Voice Process
Job Description
Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client s product or services.
Job Description
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (
• KPIs
• )
• Clarify customer requirements
• probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns
• demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
Skills Required
RoleSr. Analyst - International Voice Process - Chennai
Industry TypeITES/BPO/KPO
Functional Area
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
• INBOUND & OUTBOUND VOICE
• INBOUND CALL
• INTERNATIONAL VOICE PROCESS
• INTERNATIONAL VOICE PROCESS
• CHAT PROCESS
• TROUBLESHOOTING IN CISCO
Other Information
Job CodeGO/JC/604/2026
Recruiter NamePriya Srinivasan
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Analyst - International Voice Process - Chennai - GO/JC/604/2026 position is now open for candidates interested in the Customer Care sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
