Job Description
Role Responsibilities
Quality
• Prime importance to quality of case review / articulation.
• Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of > =+5% (across Material, Major and Minor)] with nil material mistake.
• Action completion for AQI / QCP / IQC within the stipulated time given by the LM.
• Ensure there are no deviations to the FRRP / QCP process as laid down in the confluence.
• Ensure to have 10% of error reduction compared against 2021 and further reduction to be achieved for H2 2026 – Overall quality should be maintained in Green.
Throughput and Timelines
• Should meet the desired throughput numbers as agreed with LM. Self-identify if you are an outlier (+/- 10% variance) and seek early support and intervention to avoid issues and underperformance.
• Timely escalation of all issues with LM / Country and other stakeholder which are pending due to exceptions (Technical Issues, False Risk Events, Manual Cases, etc).
• Zero CAD Breach.
Risk Relevance (RR)
• Ensure right escalations to the country and contribute towards improving the RR%.
• The Individual escalation to RR% should be equal or more than the average team RR% (Quarterly).
RFI Cancellation and Rework
• Monthly RFI cancellation and rework should not be more than 5% of the total RFIs initiated by the individual
Measures of Success / Results
• Balance qualitative case review progress with team's average throughput. Identify if you are an outlier (+/- 10% variance from team's average) and seek early support and intervention to avoid quality issues and underperformance.
• Give high priority to quality, work on feedback and request support as required to strive to towards 100% quality score and continuously ensure that weekly / monthly AQI is trending well. No repeat errors.
• Understand the learning from the exceptions noted in QCO / QCP / IQC results. Ensure requisite reworks / actions are completed in a timely manner.
• Be aware of case review progress against the workable cases / batches and support the team with focused cases reviews to ensure Timeliness / CAD.
• Any tech or case information related issues noted to be highlighted to the Team Manager and tracked for close-looping.
• Reducing unnecessary escalations, improving quality of escalations & RFI's, as well as reducing unnecessary RFI's for self.
Quality
• Prime importance to quality of case review / articulation.
• Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of > =+5% (across Material, Major and Minor)] with nil material mistake.
• Action completion for AQI / QCP / IQC within the stipulated time given by the LM.
• Ensure there are no deviations to the FRRP / QCP process as laid down in the confluence.
• Ensure to have 10% of error reduction compared against 2021 and further reduction to be achieved for H2 2026 – Overall quality should be maintained in Green.
Throughput and Timelines
• Should meet the desired throughput numbers as agreed with LM. Self-identify if you are an outlier (+/- 10% variance) and seek early support and intervention to avoid issues and underperformance.
• Timely escalation of all issues with LM / Country and other stakeholder which are pending due to exceptions (Technical Issues, False Risk Events, Manual Cases, etc).
• Zero CAD Breach.
Risk Relevance (RR)
• Ensure right escalations to the country and contribute towards improving the RR%.
• The Individual escalation to RR% should be equal or more than the average team RR% (Quarterly).
RFI Cancellation and Rework
• Monthly RFI cancellation and rework should not be more than 5% of the total RFIs initiated by the individual
Measures of Success / Results
• Balance qualitative case review progress with team's average throughput. Identify if you are an outlier (+/- 10% variance from team's average) and seek early support and intervention to avoid quality issues and underperformance.
• Give high priority to quality, work on feedback and request support as required to strive to towards 100% quality score and continuously ensure that weekly / monthly AQI is trending well. No repeat errors.
• Understand the learning from the exceptions noted in QCO / QCP / IQC results. Ensure requisite reworks / actions are completed in a timely manner.
• Be aware of case review progress against the workable cases / batches and support the team with focused cases reviews to ensure Timeliness / CAD.
• Any tech or case information related issues noted to be highlighted to the Team Manager and tracked for close-looping.
• Reducing unnecessary escalations, improving quality of escalations & RFI's, as well as reducing unnecessary RFI's for self.
💡 Quick Summary
Seeking a career-building opportunity? The Sr An|yst| CPL| Surv position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
