Job Description
Role Responsibilities
Quality
• Prime importance to quality of case review / articulation.
• Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of > =+5% (across Material, Major and Minor)] with nil material mistake.
• Action completion for AQI / QCP / IQC within the stipulated time given by the LM.
• Ensure there are no deviations to the FRRP / QCP process as laid down in the confluence.
• Ensure to have 10% of error reduction compared against 2021 and further reduction to be achieved for H2 2026 – Overall quality should be maintained in Green.
Throughput and Timelines
• Should meet the desired throughput numbers as agreed with LM. Self-identify if you are an outlier (+/- 10% variance) and seek early support and intervention to avoid issues and underperformance.
• Timely escalation of all issues with LM / Country and other stakeholder which are pending due to exceptions (Technical Issues, False Risk Events, Manual Cases, etc).
• Zero CAD Breach.
Risk Relevance (RR)
• Ensure right escalations to the country and contribute towards improving the RR%.
• The Individual escalation to RR% should be equal or more than the average team RR% (Quarterly).
RFI Cancellation and Rework
• Monthly RFI cancellation and rework should not be more than 5% of the total RFIs initiated by the individual
Measures of Success / Results
• Balance qualitative case review progress with team's average throughput. Identify if you are an outlier (+/- 10% variance from team's average) and seek early support and intervention to avoid quality issues and underperformance.
• Give high priority to quality, work on feedback and request support as required to strive to towards 100% quality score and continuously ensure that weekly / monthly AQI is trending well. No repeat errors.
• Understand the learning from the exceptions noted in QCO / QCP / IQC results. Ensure requisite reworks / actions are completed in a timely manner.
• Be aware of case review progress against the workable cases / batches and support the team with focused cases reviews to ensure Timeliness / CAD.
• Any tech or case information related issues noted to be highlighted to the Team Manager and tracked for close-looping.
• Reducing unnecessary escalations, improving quality of escalations & RFI's, as well as reducing unnecessary RFI's for self.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Transaction Monitoring SG] to achieve the outcomes set out in the Bank's Conduct Principles: [Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
• FCC Controls representatives in group and country.
Our Ideal Candidate
1 - 3 years of relevant work experience in
• AML and terrorist financing surveillance skills in relation the respective country jurisdictions, and client types.
Quality
• Prime importance to quality of case review / articulation.
• Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of > =+5% (across Material, Major and Minor)] with nil material mistake.
• Action completion for AQI / QCP / IQC within the stipulated time given by the LM.
• Ensure there are no deviations to the FRRP / QCP process as laid down in the confluence.
• Ensure to have 10% of error reduction compared against 2021 and further reduction to be achieved for H2 2026 – Overall quality should be maintained in Green.
Throughput and Timelines
• Should meet the desired throughput numbers as agreed with LM. Self-identify if you are an outlier (+/- 10% variance) and seek early support and intervention to avoid issues and underperformance.
• Timely escalation of all issues with LM / Country and other stakeholder which are pending due to exceptions (Technical Issues, False Risk Events, Manual Cases, etc).
• Zero CAD Breach.
Risk Relevance (RR)
• Ensure right escalations to the country and contribute towards improving the RR%.
• The Individual escalation to RR% should be equal or more than the average team RR% (Quarterly).
RFI Cancellation and Rework
• Monthly RFI cancellation and rework should not be more than 5% of the total RFIs initiated by the individual
Measures of Success / Results
• Balance qualitative case review progress with team's average throughput. Identify if you are an outlier (+/- 10% variance from team's average) and seek early support and intervention to avoid quality issues and underperformance.
• Give high priority to quality, work on feedback and request support as required to strive to towards 100% quality score and continuously ensure that weekly / monthly AQI is trending well. No repeat errors.
• Understand the learning from the exceptions noted in QCO / QCP / IQC results. Ensure requisite reworks / actions are completed in a timely manner.
• Be aware of case review progress against the workable cases / batches and support the team with focused cases reviews to ensure Timeliness / CAD.
• Any tech or case information related issues noted to be highlighted to the Team Manager and tracked for close-looping.
• Reducing unnecessary escalations, improving quality of escalations & RFI's, as well as reducing unnecessary RFI's for self.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Transaction Monitoring SG] to achieve the outcomes set out in the Bank's Conduct Principles: [Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
• FCC Controls representatives in group and country.
Our Ideal Candidate
1 - 3 years of relevant work experience in
• AML and terrorist financing surveillance skills in relation the respective country jurisdictions, and client types.
💡 Quick Summary
Seeking a career-building opportunity? The Sr An|yst| CPL| Surv| Standard Chartered Bank Chennai| Tamil Nadu position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.