Job Description
Team Manager / Service Delivery Manager
Qualification:
Graduate /Post Graduate preferably MBA graduates
Responsibility:
Business / Customer:
-
• Certify controls laid down by the business to ensure successful audit by client and external party.
• Interact with customers (internal / external) and keep stakeholders appraised of the process performance.
• Create status reports for customers (internal/external).
• Manage and resolve escalations and issues raised by customers and process specialists.
• Ensure adherence to Quality norms and procedures.
• Identify & drive opportunities not limited to Cost Optimization, Process Excellence to enhance service delivery.
• Provide client/process related MI reports.
• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
• Identify & drive opportunities to enhance customer experience.
Qualification:
Graduate /Post Graduate preferably MBA graduates
Responsibility:
Business / Customer:
-
• Certify controls laid down by the business to ensure successful audit by client and external party.
• Interact with customers (internal / external) and keep stakeholders appraised of the process performance.
• Create status reports for customers (internal/external).
• Manage and resolve escalations and issues raised by customers and process specialists.
• Ensure adherence to Quality norms and procedures.
• Identify & drive opportunities not limited to Cost Optimization, Process Excellence to enhance service delivery.
• Provide client/process related MI reports.
• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
• Identify & drive opportunities to enhance customer experience.
💡 Quick Summary
Seeking a career-building opportunity? The Sr| Associate position is now open for candidates interested in the Fresher Jobs sector. This role in Channai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.