Team Manager / Service Delivery Manager

Qualification:
Graduate /Post Graduate preferably MBA graduates

Responsibility:

Business / Customer:
-
• Certify controls laid down by the business to ensure successful audit by client and external party.
• Interact with customers (internal / external) and keep stakeholders appraised of the process performance.
• Create status reports for customers (internal/external).
• Manage and resolve escalations and issues raised by customers and process specialists.
• Ensure adherence to Quality norms and procedures.
• Identify & drive opportunities not limited to Cost Optimization, Process Excellence to enhance service delivery.
• Provide client/process related MI reports.
• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
• Identify & drive opportunities to enhance customer experience.