Sr Associate, HR Services-1

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

You’ll be part of a collaborative HR team, working closely with the European People Experience & Advisory team based in Amsterdam to support HR processes and administration across the region. With a strong focus on associate queries and needs, you bring a natural talent for shaping knowledge that is clear, easy to understand, and thoughtfully designed, making information accessible and genuinely helpful at every stage of the employee experience.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES (Describe the major responsibilities and accountabilities of the position. Clearly and concisely indicate the end result(s) a person in the position is expected to accomplish.)
• Serve as the first point of contact for associate HR queries across the full employee lifecycle, delivering clear, consistent, and timely support
• Resolve recurring and standardized queries independently, applying policies and guidance accurately
• Support associates across multiple European countries, working within defined frameworks and recognizing country-specific differences
• Triage complex or non-standard cases to the appropriate HR teams, ensuring smooth handovers and clear context
• Manage and prioritize tickets to meet service levels and maintain a positive associate experience
• Own and continuously update HR knowledge content, including FAQs, articles, and guidance materials
• Design and format knowledge so it is intuitive, easy to navigate, and simple to understand for associates
• Identify trends in queries to improve guidance, close knowledge gaps, and reduce repeat questions
• Collaborate closely with HR Operations and the European People Experience & Advisory team in Amsterdam to align content and support processes

INTERNAL & EXTERNAL CONTACTS (the type and degree of regular contact the position has with contacts inside the company and outside the organization.)

Internal Contacts: Associates at all level

External Contacts: External Contacts: Vendors for HR team

QUALIFICATIONS & EXPERIENCE

Education & Experience: (The required degrees, certifications or licenses & the number of years and type of experience required for this position.)

Degree holder in Human Resources or related discipline;

2-5 years of HR support / shared services.

Skills: (The specific skills an individual must possess in order to meet the expectations of the position.)

Experience in HR support, shared services, or a people-facing operational role Strong understanding of the employee lifecycle and common HR processes Excellent written communication skills, with the ability to translate information into clear, associate-friendly content A natural eye for structure, formatting, and knowledge design Organized, detail-oriented, and confident managing multiple requests at once Service-minded, empathetic, and focused on associate needs Curious and proactive, with an interest in improving how HR support and knowledge are delivered
• What’s in it for you?

Skill development in Workday, ServiceNow, and operational processes Hybrid working model and a dynamic international environment Exposure to varied tasks - from routine administration to solving process puzzles Opportunities to grow toward HR Systems, Data, or Senior HR Operations roles Access to PVH University courses to grow your career Sample sales and employee discounts for Tommy Hilfiger & Calvin Klein Work in a culture that values development, belonging, and collaboration

Working Hours: 9:00–17:00 CET (EU support)

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, ****** orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.