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Sr. Associate
MetLife
4.4(1121 Reviews)
76 applicants
Posted 30+d ago
Job detailsAbout companyReviewsBenefitsSalaries

1 - 3 Years

1 Vacancy

Not disclosed

Jaipur
Key skills
MS Office suiteExcelInformation securityAnalyticalAsset managementResearchCustomer serviceVBFinancial services
Job description
What you’ll do

Position Summary


Team will do setups, cancellations, any modification for National Account, Voluntary Benefits, Regional Market, Local market and VB down market segments on MyBenefits Admin and MetLink Admin. he will also set up SOH feature on LP Admin as well as provide back up for registration on SSO Admin

Associate/Sr. Associate are required to process transactions on daily basis.
Information and details update on various tools and applications
Ability to multitask and usage of serval applications
Need to strategize, troubleshoot & execute deliverables with National Accounts & Regional Market client
Coordinate with SME/CSC of NA/RM about groups requiring new setup or edits to their existing company profile e.g. products or users
Need to connect over call/IM to resolve issue/challenge of CSC
Connecting with US IT team to describe the issue when set up is not completed properly

Job Responsibilities


Respond to the customer s changing business requirements while maximizing the value
Coordinate with SME/CSC of NA/RM about groups requiring new setup or edits to their existing company profile e.g. products or users
Need to connect over call/IM to resolve issue/challenge of CSC
Connecting with US IT team to describe the issue when set up is not completed properly
Should possess good typing speed (25-30 WPM)
Good analytical and research skills to trouble shoot with applications
Should possess good MS Office knowledge
Answer client inquiries related to process
Must be flexible to mirror / overlap US daytime work hours
Ensure compliance with internal policies and procedures, external regulations and information security standards
Ability to manage multiple tasks prioritizing effectively
Self-motivated and should be flexible to extend shift timings when business requires