Job Description
TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
The Sr. Specialist, Customer Engagement, plays a key role in shaping how customers engage with the TravisMathew brand across our retail stores. This role is responsible for supporting the development, execution, and optimization of our customer experience model while owning the day-to-day management of clienteling programs, customer insights, and community marketing initiatives that deepen loyalty, drive personalization and traffic.
The ideal candidate is highly organized, relationship-driven, and skilled at translating insights into action. They thrive in cross-functional environments and are passionate about elevating service, strengthening store-to-customer relationships, and creating meaningful local connections in our communities.
KEY RESPONSIBILITIES
Customer Experience
Support the execution and evolution of the TravisMathew customer experience model across all retail stores.
Partner with Retail Leadership to roll out programs and tools that elevate service, enhance brand differentiation, and support consistent delivery of our CX standards.
Track performance metrics, consolidate field and customer insights, and identify opportunities to improve the in-store experience.
Clienteling
Own the clienteling strategy, tools, and day-to-day program management to deepen customer relationships and increase repeat engagement.
Build and maintain clienteling journeys, frameworks, and touchpoints that support personalization at scale.
Manage the third-party clienteling platform, ensuring seamless implementation, optimization, and ongoing enhancements.
Partner with Retail Training to develop and distribute training materials, tool guides, and adoption resources for store teams.
Produce regular reporting on clienteling performance, field feedback, and program updates.
Community Marketing
Support the planning and execution of community-driven retail activations that drive traffic, brand awareness, and local engagement.
Collaborate with Marketing and Retail Leadership to develop targeted events and partnerships that strengthen our presence in key markets.
Track event success and provide insights to inform future community marketing strategies.
Cross-Functional Collaboration & Communication
Work closely with Marketing, Retail Operations, Product, Visual Merchandising, and Training to ensure alignment across all customer-facing touchpoints.
Assist in developing clear and concise field communications that inform, motivate, and connect store teams.
Support recognition and engagement initiatives that promote a customer-first culture across the retail fleet.
TECHNICAL COMPETENCIES & QUALIFICATIONS
3–5 years of experience in retail customer experience, clienteling, store marketing, or related roles.
Strong understanding of retail environments and how to motivate and influence frontline teams.
Experience managing customer experience tools, CRM systems, or clienteling platforms.
Excellent written and verbal communication skills; ability to simplify complex information.
Highly organized project manager with strong attention to detail and follow-through.
Data-driven mindset with the ability to analyze insights and translate them into actionable improvements.
Passion for creating personalized experiences and building meaningful customer relationships.
Hybrid, office-based role requiring regular technology use; domestic travel up to 20% as needed.
DISCLAIMER
This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.
83,200.00 - 104,000.00 - 124,800.00 USD Annual
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity
The Sr. Specialist, Customer Engagement, plays a key role in shaping how customers engage with the TravisMathew brand across our retail stores. This role is responsible for supporting the development, execution, and optimization of our customer experience model while owning the day-to-day management of clienteling programs, customer insights, and community marketing initiatives that deepen loyalty, drive personalization and traffic.
The ideal candidate is highly organized, relationship-driven, and skilled at translating insights into action. They thrive in cross-functional environments and are passionate about elevating service, strengthening store-to-customer relationships, and creating meaningful local connections in our communities.
KEY RESPONSIBILITIES
Customer Experience
Support the execution and evolution of the TravisMathew customer experience model across all retail stores.
Partner with Retail Leadership to roll out programs and tools that elevate service, enhance brand differentiation, and support consistent delivery of our CX standards.
Track performance metrics, consolidate field and customer insights, and identify opportunities to improve the in-store experience.
Clienteling
Own the clienteling strategy, tools, and day-to-day program management to deepen customer relationships and increase repeat engagement.
Build and maintain clienteling journeys, frameworks, and touchpoints that support personalization at scale.
Manage the third-party clienteling platform, ensuring seamless implementation, optimization, and ongoing enhancements.
Partner with Retail Training to develop and distribute training materials, tool guides, and adoption resources for store teams.
Produce regular reporting on clienteling performance, field feedback, and program updates.
Community Marketing
Support the planning and execution of community-driven retail activations that drive traffic, brand awareness, and local engagement.
Collaborate with Marketing and Retail Leadership to develop targeted events and partnerships that strengthen our presence in key markets.
Track event success and provide insights to inform future community marketing strategies.
Cross-Functional Collaboration & Communication
Work closely with Marketing, Retail Operations, Product, Visual Merchandising, and Training to ensure alignment across all customer-facing touchpoints.
Assist in developing clear and concise field communications that inform, motivate, and connect store teams.
Support recognition and engagement initiatives that promote a customer-first culture across the retail fleet.
TECHNICAL COMPETENCIES & QUALIFICATIONS
3–5 years of experience in retail customer experience, clienteling, store marketing, or related roles.
Strong understanding of retail environments and how to motivate and influence frontline teams.
Experience managing customer experience tools, CRM systems, or clienteling platforms.
Excellent written and verbal communication skills; ability to simplify complex information.
Highly organized project manager with strong attention to detail and follow-through.
Data-driven mindset with the ability to analyze insights and translate them into actionable improvements.
Passion for creating personalized experiences and building meaningful customer relationships.
Hybrid, office-based role requiring regular technology use; domestic travel up to 20% as needed.
DISCLAIMER
This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.
83,200.00 - 104,000.00 - 124,800.00 USD Annual
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Customer Engagement Specialist position is now open for candidates interested in the Event Management Jobs sector. This role in Huntington Beach offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
