Job Description
Job Title – Senior Customer Experience Representative
Location – Mumbai, India
Job model – Hybrid
Join our customer experience team, where you'll be instrumental in crafting an outstanding customer journey. Your innate client rapport and entrepreneurial spirit will drive customer satisfaction by capitalizing on our unique market strengths. Your emotional intelligence and a dept negotiation skills will foster strong partnerships throughout the supply chain, ensuring timely and complete product delivery.
As a business catalyst, you'll maintain open channels of communication with sales, logistics, accounts receivable, and planning to swiftly address issues and meet customer expectations. Your active listening skills, coupled with persistence, will foster customer loyalty, and contribute to our sales and revenue targets by delivering unparalleled service. Your crisis management abilities will be invaluable in day-to-day order management, covering tasks like order processing, resolving issues, and managing releases. Your meticulous attention to detail and precision will guarantee clean and accurate data management and predictive analysis, facilitating our achievement of customer KPIs. By becoming a part of our team, you'll embark on a career-enhancing journey as we transform customer experience, championing exceptional service and growth while shaping our legacy through innovative technology.
Key Responsibilities
• Streamline Order-to-Cash processes and coordinate customer needs efficiently.
• Comprehend and input customer demand accurately.
• Resolve supply chain challenges to facilitate smooth deliveries for customers.
• Foster transparent and effective communication between Customers and dsm-firmenich, providing feedback as necessary.
• Take ownership of customer constraints and continuously enhance dsm-firmenich's service standards.
• Initiate, monitor, and close out customer non-conformities effectively.
• Conduct monthly demand planning activities based on customer input.
• Identify and suggest potential action plans and ensure their follow-up.
• Collaborate with the commercial team to address any potential commercial issues and necessary actions.
• Arrange visits for major clients, conducting thorough business and performance reviews while assessing existing consignment stock inventory.
We bring
• An open, trusted and flexible work environment that empowers people to take accountability for their work and own the outcome.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A firm belief that working together with our stakeholders and suppliers is the key to achieving great things.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.
You bring
• Graduation/Post graduation: preferably MBA/PGDBM
• 5-10 years of experience in supply chain/Customer experience
• Business Acumen, Leadership, Collaboration, Analytical skills, and good communication.
• Good SAP knowledge
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, ****** orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
The application process
Interested in this position? Please apply online by uploading your resume in English via our career portal. For further information, please contact Sailaja Karra, Talent Acquisition Team ([email protected])
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavours, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
www.dsm-firmenich.com
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar
Location – Mumbai, India
Job model – Hybrid
Join our customer experience team, where you'll be instrumental in crafting an outstanding customer journey. Your innate client rapport and entrepreneurial spirit will drive customer satisfaction by capitalizing on our unique market strengths. Your emotional intelligence and a dept negotiation skills will foster strong partnerships throughout the supply chain, ensuring timely and complete product delivery.
As a business catalyst, you'll maintain open channels of communication with sales, logistics, accounts receivable, and planning to swiftly address issues and meet customer expectations. Your active listening skills, coupled with persistence, will foster customer loyalty, and contribute to our sales and revenue targets by delivering unparalleled service. Your crisis management abilities will be invaluable in day-to-day order management, covering tasks like order processing, resolving issues, and managing releases. Your meticulous attention to detail and precision will guarantee clean and accurate data management and predictive analysis, facilitating our achievement of customer KPIs. By becoming a part of our team, you'll embark on a career-enhancing journey as we transform customer experience, championing exceptional service and growth while shaping our legacy through innovative technology.
Key Responsibilities
• Streamline Order-to-Cash processes and coordinate customer needs efficiently.
• Comprehend and input customer demand accurately.
• Resolve supply chain challenges to facilitate smooth deliveries for customers.
• Foster transparent and effective communication between Customers and dsm-firmenich, providing feedback as necessary.
• Take ownership of customer constraints and continuously enhance dsm-firmenich's service standards.
• Initiate, monitor, and close out customer non-conformities effectively.
• Conduct monthly demand planning activities based on customer input.
• Identify and suggest potential action plans and ensure their follow-up.
• Collaborate with the commercial team to address any potential commercial issues and necessary actions.
• Arrange visits for major clients, conducting thorough business and performance reviews while assessing existing consignment stock inventory.
We bring
• An open, trusted and flexible work environment that empowers people to take accountability for their work and own the outcome.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A firm belief that working together with our stakeholders and suppliers is the key to achieving great things.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.
You bring
• Graduation/Post graduation: preferably MBA/PGDBM
• 5-10 years of experience in supply chain/Customer experience
• Business Acumen, Leadership, Collaboration, Analytical skills, and good communication.
• Good SAP knowledge
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, ****** orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
The application process
Interested in this position? Please apply online by uploading your resume in English via our career portal. For further information, please contact Sailaja Karra, Talent Acquisition Team ([email protected])
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavours, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
www.dsm-firmenich.com
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar
💡 Quick Summary
Seeking a career-building opportunity? The Sr| Customer Experience Representative position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
