Job Description
Luxury Sr. Customer Experience & Sales Specialist
Company: Escaro Royale
Location: Kirti Nagar, New Delhi
Employment Type: Full-Time
About Escaro Royale
Escaro Royale is a luxury footwear brand known for refined craftsmanship, premium leather, and timeless design. Our customers expect an elevated buying experience, not just a transaction.
We are looking for a confident, articulate, and sales-oriented professional who can guide customers, build trust, and convert inquiries into purchases while delivering a world-class service experience.
Key ResponsibilitiesPremium Customer Interaction
Speak with customers via phone calls, WhatsApp, and email in a polished and professional manner.
Understand customer needs and recommend suitable footwear for business, weddings, formal occasions, and lifestyle wear.
Represent the brand with the confidence and sophistication expected from a luxury brand.
Convert Conversations into Orders
Proactively guide customers toward completing their purchase.
Follow up with interested customers and convert inquiries into confirmed orders.
Provide styling advice, sizing guidance, and product recommendations.
Order Management & Coordination
Assist customers throughout the entire order journey, from inquiry to delivery.
Coordinate with operations and logistics teams to track orders and provide updates to customers.
Deliver Exceptional Service
Resolve customer concerns efficiently and professionally.
Ensure every interaction reflects the premium standards of Escaro Royale.
Required Skills
Fluent spoken English and Hindi (mandatory)
Excellent verbal communication skills
Confidence in handling customer calls and WhatsApp conversations
Strong persuasion and relationship-building abilities
Organized and detail-oriented
Preferred Experience
1–4 years experience in customer service, inside sales, luxury retail, or eCommerce
Experience selling premium or luxury products is a strong advantage
Compensation & Incentives
Competitive fixed salary
Handsome performance incentives for converting customer inquiries into successful orders
Additional incentives based on monthly sales performance and customer satisfaction
This role offers significant earning potential for individuals who excel at building relationships and converting customer conversations into sales.
What We Offer
Opportunity to work with a growing luxury footwear brand
Exposure to premium clientele
A professional environment where service excellence and sales performance are rewarded
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Paid time off
Application Question(s):
A customer calls and says they want the shoes urgently for a wedding in 5 days. The size they want is currently unavailable.
How would you handle this situation on the call?
A customer asks about a shoe but says they will "think about it."
What would you do next?
A customer messages you on WhatsApp saying:
"Your shoes look nice but they are expensive. Why should I buy them?"
Please write the exact message you would send to the customer.
Work Location: In person
Company: Escaro Royale
Location: Kirti Nagar, New Delhi
Employment Type: Full-Time
About Escaro Royale
Escaro Royale is a luxury footwear brand known for refined craftsmanship, premium leather, and timeless design. Our customers expect an elevated buying experience, not just a transaction.
We are looking for a confident, articulate, and sales-oriented professional who can guide customers, build trust, and convert inquiries into purchases while delivering a world-class service experience.
Key ResponsibilitiesPremium Customer Interaction
Speak with customers via phone calls, WhatsApp, and email in a polished and professional manner.
Understand customer needs and recommend suitable footwear for business, weddings, formal occasions, and lifestyle wear.
Represent the brand with the confidence and sophistication expected from a luxury brand.
Convert Conversations into Orders
Proactively guide customers toward completing their purchase.
Follow up with interested customers and convert inquiries into confirmed orders.
Provide styling advice, sizing guidance, and product recommendations.
Order Management & Coordination
Assist customers throughout the entire order journey, from inquiry to delivery.
Coordinate with operations and logistics teams to track orders and provide updates to customers.
Deliver Exceptional Service
Resolve customer concerns efficiently and professionally.
Ensure every interaction reflects the premium standards of Escaro Royale.
Required Skills
Fluent spoken English and Hindi (mandatory)
Excellent verbal communication skills
Confidence in handling customer calls and WhatsApp conversations
Strong persuasion and relationship-building abilities
Organized and detail-oriented
Preferred Experience
1–4 years experience in customer service, inside sales, luxury retail, or eCommerce
Experience selling premium or luxury products is a strong advantage
Compensation & Incentives
Competitive fixed salary
Handsome performance incentives for converting customer inquiries into successful orders
Additional incentives based on monthly sales performance and customer satisfaction
This role offers significant earning potential for individuals who excel at building relationships and converting customer conversations into sales.
What We Offer
Opportunity to work with a growing luxury footwear brand
Exposure to premium clientele
A professional environment where service excellence and sales performance are rewarded
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Paid time off
Application Question(s):
A customer calls and says they want the shoes urgently for a wedding in 5 days. The size they want is currently unavailable.
How would you handle this situation on the call?
A customer asks about a shoe but says they will "think about it."
What would you do next?
A customer messages you on WhatsApp saying:
"Your shoes look nice but they are expensive. Why should I buy them?"
Please write the exact message you would send to the customer.
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Customer Service Executive position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
