Sr/ Customer Support Associate (Appointment & Contact Centre)

Company description:

Tan Tock Seng Hospital

Job description:

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)

• Coordinate medical appointments across various specialties and clinics

• Process referrals from primary care physicians and external specialists

• Send appointment reminders and follow-up communications

• Maintain accurate patient records in the hospital appointment system

• Document all patient interactions in the CRM system

• Provide clear guidance on appointment preparation and clinic locations

• Support patients with special requirements or urgent medical needs

Requirements

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma

• Strong communication skills with a patient-focused mindset

• Attention to detail and ability to maintain accurate records

• Capability to handle multiple tasks in a fast-paced environment

• Professional and empathetic approach to patient concerns

• Basic computer literacy

• Team player with a positive attitude

• Working hours : Office hours on weekdays and half day on alternate Saturday.