Job Description
Location: Janakpuri West, Delhi
Salary: Up to ₹30,000 per month
Experience: Minimum 3 years
Age: Above 27 years
Immediate Joiners Preferred
About Us
We are a fast-growing EdTech company dedicated to transforming education through innovative digital learning solutions. Our goal is to empower schools, academies, and educators with technology that makes teaching and learning more effective and engaging.
Role Overview
We are looking for a Senior Customer Support Executive who is passionate, proactive, and ready to travel for outreach activities. This role involves visiting schools, academies, and educational institutions for product demonstrations, customer support, and relationship management.
You’ll also be responsible for leading a small team of support executives, ensuring smooth coordination, and delivering outstanding customer satisfaction.
Key Responsibilities
Conduct onsite visits to schools, academies, and institutions for outreach, demos, and support.
Deliver effective product presentations and training sessions to teachers and administrators.
Handle customer issues efficiently and ensure timely resolution.
Lead and guide a team of customer support executives to meet performance goals.
Collect customer feedback and communicate it to internal teams for product improvement.
Maintain regular reports on field visits, customer engagement, and team activities.
Coordinate with sales and operations teams to ensure smooth service delivery.
Candidate Requirements
Age above 27 years.
Minimum 3 years of experience in customer support, client servicing, or field operations (preferably in EdTech, education, or SaaS).
Strong communication and presentation skills.
Proven ability to manage and motivate a team.
Comfortable with frequent travel for school and academy visits.
Highly organized, energetic, and customer-oriented.
Immediate joiners will be given priority.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Paid time off
Experience:
Customer support: 1 year (Required)
B2B Support: 1 year (Required)
Location:
Janakpuri, Delhi, Delhi (Required)
Salary: Up to ₹30,000 per month
Experience: Minimum 3 years
Age: Above 27 years
Immediate Joiners Preferred
About Us
We are a fast-growing EdTech company dedicated to transforming education through innovative digital learning solutions. Our goal is to empower schools, academies, and educators with technology that makes teaching and learning more effective and engaging.
Role Overview
We are looking for a Senior Customer Support Executive who is passionate, proactive, and ready to travel for outreach activities. This role involves visiting schools, academies, and educational institutions for product demonstrations, customer support, and relationship management.
You’ll also be responsible for leading a small team of support executives, ensuring smooth coordination, and delivering outstanding customer satisfaction.
Key Responsibilities
Conduct onsite visits to schools, academies, and institutions for outreach, demos, and support.
Deliver effective product presentations and training sessions to teachers and administrators.
Handle customer issues efficiently and ensure timely resolution.
Lead and guide a team of customer support executives to meet performance goals.
Collect customer feedback and communicate it to internal teams for product improvement.
Maintain regular reports on field visits, customer engagement, and team activities.
Coordinate with sales and operations teams to ensure smooth service delivery.
Candidate Requirements
Age above 27 years.
Minimum 3 years of experience in customer support, client servicing, or field operations (preferably in EdTech, education, or SaaS).
Strong communication and presentation skills.
Proven ability to manage and motivate a team.
Comfortable with frequent travel for school and academy visits.
Highly organized, energetic, and customer-oriented.
Immediate joiners will be given priority.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Paid time off
Experience:
Customer support: 1 year (Required)
B2B Support: 1 year (Required)
Location:
Janakpuri, Delhi, Delhi (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Customer Support Executive-B2B () position is now open for candidates interested in the BPO Jobs sector. This role in East Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
