Job Description
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.
The Position: Reporting into the Chief Operating Officer – This role is a VP/Sr. Director of Operations responsible for improving, standardizing, and scaling F12’s operational performance. This role will lead to cross-functional alignment, elevate process maturity, and drive consistent execution across regions.
The leader in this role will oversee the evolution of our operational frameworks—including project delivery, process optimization, performance management, and enterprise governance—to ensure the organization operates with high quality, efficiency, discipline, and accountability. The scope and complexity of responsibility will be calibrated based on the hiring level, but the core mandate remains the same: strengthen operational excellence across the organization.
Responsibilities:
Operational Leadership
Drive operational consistency, quality, and adherence to organizational standards across regions.
Lead the development, implementation, and continuous improvement of operational frameworks that support scalability and excellence.
Champion a culture of accountability, measurement, and operational discipline.
Use data and performance insights to evaluate operational health and inform leadership decisions.
Enterprise Program & Project Leadership
Provide leadership and governance to enterprise initiatives, ensuring alignment with organizational priorities.
Support the maturity of program management practices, reporting structures, and enterprise-wide execution standards.
Collaborate with senior leaders to ensure clarity, focus, and strong follow through on key initiatives.
Business Process Management (BPM)
Advance a formalized BPM function, including process mapping, optimization, documentation, and governance.
Partner with cross functional teams to define and improve key business processes that impact quality, efficiency, and client experience.
Ensuring process improvements result in measurable operations and clients facing outcomes.
Leadership & Collaboration
Provide leadership, influence, and coaching to operational, project, and cross functional teams.
Serve as a key partner to the executive team in shaping operational strategy and organizational priorities.
Strengthen communication, alignment, and collaboration across regions, functions, and leadership layers.
Function as a cultural ambassador, modeling F12’s values and reinforcing high standards of execution and teamwork.
Desired Experience:
Experience in IT services, MSP, SaaS, or other technology.
Experience leading PMOs, operational teams, or process improvement functions.
Familiarity with Lean, Six Sigma, ITIL, PMP, or related certifications.
Experience standardizing operations across distributed or regionalized organizations.
Requirements:
Strong business and financial acumen; experience with P&L or operational performance metrics.
Senior operational leadership experience within technology, services, or multi-region environments.
Experience in PMO, project delivery, or program management structures.
Demonstrated capability in process improvement, operational redesign, or transformation initiatives.
Analytical, organized, and highly skilled in translating data into operational decisions.
Exceptional communication skills with the presence to influence and align diverse stakeholders.
Commitment to continuous improvement, operational excellence, and company values.
Competencies:
Operational Framework Design & Standardization
Business Process Management (Process Mapping, Optimization & Governance)
Enterprise Program & Project Execution
Performance Measurement & Data Driven Decision Making Driven Decision Making
Change Leadership & Organizational Alignment
Cross Functional Collaboration & Executive Communication Functional Collaboration & Executive Communication
Continuous Improvement & Operational Excellence
Financial & Operational Acumen (P&L, KPIs, Forecasting)
Risk Management & Root Cause Analysis
Team Leadership, Coaching & Capability Building
Documentation, Reporting & Standards Management
Detail Orientation & Quality Focus
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
Retu
The Position: Reporting into the Chief Operating Officer – This role is a VP/Sr. Director of Operations responsible for improving, standardizing, and scaling F12’s operational performance. This role will lead to cross-functional alignment, elevate process maturity, and drive consistent execution across regions.
The leader in this role will oversee the evolution of our operational frameworks—including project delivery, process optimization, performance management, and enterprise governance—to ensure the organization operates with high quality, efficiency, discipline, and accountability. The scope and complexity of responsibility will be calibrated based on the hiring level, but the core mandate remains the same: strengthen operational excellence across the organization.
Responsibilities:
Operational Leadership
Drive operational consistency, quality, and adherence to organizational standards across regions.
Lead the development, implementation, and continuous improvement of operational frameworks that support scalability and excellence.
Champion a culture of accountability, measurement, and operational discipline.
Use data and performance insights to evaluate operational health and inform leadership decisions.
Enterprise Program & Project Leadership
Provide leadership and governance to enterprise initiatives, ensuring alignment with organizational priorities.
Support the maturity of program management practices, reporting structures, and enterprise-wide execution standards.
Collaborate with senior leaders to ensure clarity, focus, and strong follow through on key initiatives.
Business Process Management (BPM)
Advance a formalized BPM function, including process mapping, optimization, documentation, and governance.
Partner with cross functional teams to define and improve key business processes that impact quality, efficiency, and client experience.
Ensuring process improvements result in measurable operations and clients facing outcomes.
Leadership & Collaboration
Provide leadership, influence, and coaching to operational, project, and cross functional teams.
Serve as a key partner to the executive team in shaping operational strategy and organizational priorities.
Strengthen communication, alignment, and collaboration across regions, functions, and leadership layers.
Function as a cultural ambassador, modeling F12’s values and reinforcing high standards of execution and teamwork.
Desired Experience:
Experience in IT services, MSP, SaaS, or other technology.
Experience leading PMOs, operational teams, or process improvement functions.
Familiarity with Lean, Six Sigma, ITIL, PMP, or related certifications.
Experience standardizing operations across distributed or regionalized organizations.
Requirements:
Strong business and financial acumen; experience with P&L or operational performance metrics.
Senior operational leadership experience within technology, services, or multi-region environments.
Experience in PMO, project delivery, or program management structures.
Demonstrated capability in process improvement, operational redesign, or transformation initiatives.
Analytical, organized, and highly skilled in translating data into operational decisions.
Exceptional communication skills with the presence to influence and align diverse stakeholders.
Commitment to continuous improvement, operational excellence, and company values.
Competencies:
Operational Framework Design & Standardization
Business Process Management (Process Mapping, Optimization & Governance)
Enterprise Program & Project Execution
Performance Measurement & Data Driven Decision Making Driven Decision Making
Change Leadership & Organizational Alignment
Cross Functional Collaboration & Executive Communication Functional Collaboration & Executive Communication
Continuous Improvement & Operational Excellence
Financial & Operational Acumen (P&L, KPIs, Forecasting)
Risk Management & Root Cause Analysis
Team Leadership, Coaching & Capability Building
Documentation, Reporting & Standards Management
Detail Orientation & Quality Focus
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
Retu
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Director of Operations position is now open for candidates interested in the Back Office Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
