Sr. Executive-Customer Service

You will also be responsible for:

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.

• Maintaining a hospitality outlook and always look presentable.

• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT

• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.

• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.

• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed

• Being familiar with lost and found procedures.

• Nominating and attending the training programs at site/ JLL office.

• Addressing concerns through daily checking of mails for priority requests.

• Receiving calls and emails from clients.

• Ensuring closure of complaints by proper communication to stakeholders.

• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.

• Updating the handover/ takeover register before end of shift for all completed/pending tasks.

• Managing and participating in events, overlooking general maintenance and guest handling.