Job Description
Position: Manager - Senior Manager - Inside Sales –Customer Support
Company: IDCUBE Identification Systems Pvt Ltd
Location: Noida
Experience:7-10 years
Reporting To: Head - Technical Support
Company Overview:
Established in 2005, IDCUBE Identification Systems Private Limited is a global leader in providing innovative on-premises and cloud-based physical security solutions. With offices in the USA, Malaysia, and India, IDCUBE has successfully delivered over 4,500 product implementations across 20+ countries. Our expertise lies in integrating fragmented security systems into a cohesive platform, significantly reducing costs and complexities associated with multi-brand software solutions.
Pioneering AI-driven cloud-based access control solutions, IDCUBE is committed to redefining security technology. Our solutions cater to a diverse clientele, ranging from distributors to system integrators, ensuring seamless security management across various infrastructures. With a strong focus on innovation, we continue to set industry benchmarks in security and access control.
Role Overview:
IDCUBE seeks a dynamic and customer-focused Service Sales Manager to drive Annual Recurring Revenues (ARR) from our existing end customers. The ideal candidate will be responsible for upselling and renewing Annual Maintenance Contracts (AMC), Service Level Agreements (SLA), and cloud migration solutions, ensuring a seamless customer experience. This role involves close collaboration with customers and internal stakeholders to enhance service contracts and maintain a high Net Promoter Score (NPS).
Key Responsibilities:
Key Responsibilities:
Revenue Growth & Customer Retention
· Drive renewals and upsells of AMCs and SLAs to ensure steady recurring revenue.
· Migrate customers from legacy systems to the latest technologies or cloud platforms.
· Identify opportunities to upgrade and cross-sell additional services.
· Collaborate with internal teams to align new product offerings with customer needs.
Customer Engagement & Relationship Management
• Maintain and update the end-user database to track contracts and service history.
• Develop strong relationships with customers to understand their service requirements.
• Work closely with customer success and technical teams to enhance user experience.
• Address customer pain points and ensure high satisfaction through proactive engagement.
Stakeholder Alignment & Internal Collaboration
• Act as a liaison between customers and IDCUBE’s business and technical teams.
• Ensure prompt resolution of technical challenges by coordinating with the customer success team.
• Gather customer insights and share feedback with product teams to influence future enhancements.
Performance Metrics & Reporting
· Meet or exceed revenue targets for service contracts and SLAs.
· Track and improve the Net Promoter Score (NPS) and customer satisfaction levels.
· Regularly report sales progress, renewal rates, and customer migration success.
Required Skills & Qualifications:
· 7-10 years of experience in service sales, customer success, or account management.
• Proven track record of managing AMC, SLA, and cloud migration sales.
• Strong understanding of access control, security platforms, and cloud technologies (preferred).
• Excellent communication, negotiation, and relationship management skills.
• Ability to collaborate cross-functionally with internal teams and external stakeholders.
• Experience in CRM and database management for customer tracking.
• Strong problem-solving skills with a customer-first approach.
Why Join IDCUBE?
Be part of a leading access control platform provider.
• Work closely with top-tier clients and internal experts to drive digital transformation.
• Competitive salary with performance-based incentives.
• Opportunity to play a key role in shaping customer experience and revenue growth.
If you are passionate about service sales and customer success and want to impact the security solutions industry, we’d love to hear from you!
Company: IDCUBE Identification Systems Pvt Ltd
Location: Noida
Experience:7-10 years
Reporting To: Head - Technical Support
Company Overview:
Established in 2005, IDCUBE Identification Systems Private Limited is a global leader in providing innovative on-premises and cloud-based physical security solutions. With offices in the USA, Malaysia, and India, IDCUBE has successfully delivered over 4,500 product implementations across 20+ countries. Our expertise lies in integrating fragmented security systems into a cohesive platform, significantly reducing costs and complexities associated with multi-brand software solutions.
Pioneering AI-driven cloud-based access control solutions, IDCUBE is committed to redefining security technology. Our solutions cater to a diverse clientele, ranging from distributors to system integrators, ensuring seamless security management across various infrastructures. With a strong focus on innovation, we continue to set industry benchmarks in security and access control.
Role Overview:
IDCUBE seeks a dynamic and customer-focused Service Sales Manager to drive Annual Recurring Revenues (ARR) from our existing end customers. The ideal candidate will be responsible for upselling and renewing Annual Maintenance Contracts (AMC), Service Level Agreements (SLA), and cloud migration solutions, ensuring a seamless customer experience. This role involves close collaboration with customers and internal stakeholders to enhance service contracts and maintain a high Net Promoter Score (NPS).
Key Responsibilities:
Key Responsibilities:
Revenue Growth & Customer Retention
· Drive renewals and upsells of AMCs and SLAs to ensure steady recurring revenue.
· Migrate customers from legacy systems to the latest technologies or cloud platforms.
· Identify opportunities to upgrade and cross-sell additional services.
· Collaborate with internal teams to align new product offerings with customer needs.
Customer Engagement & Relationship Management
• Maintain and update the end-user database to track contracts and service history.
• Develop strong relationships with customers to understand their service requirements.
• Work closely with customer success and technical teams to enhance user experience.
• Address customer pain points and ensure high satisfaction through proactive engagement.
Stakeholder Alignment & Internal Collaboration
• Act as a liaison between customers and IDCUBE’s business and technical teams.
• Ensure prompt resolution of technical challenges by coordinating with the customer success team.
• Gather customer insights and share feedback with product teams to influence future enhancements.
Performance Metrics & Reporting
· Meet or exceed revenue targets for service contracts and SLAs.
· Track and improve the Net Promoter Score (NPS) and customer satisfaction levels.
· Regularly report sales progress, renewal rates, and customer migration success.
Required Skills & Qualifications:
· 7-10 years of experience in service sales, customer success, or account management.
• Proven track record of managing AMC, SLA, and cloud migration sales.
• Strong understanding of access control, security platforms, and cloud technologies (preferred).
• Excellent communication, negotiation, and relationship management skills.
• Ability to collaborate cross-functionally with internal teams and external stakeholders.
• Experience in CRM and database management for customer tracking.
• Strong problem-solving skills with a customer-first approach.
Why Join IDCUBE?
Be part of a leading access control platform provider.
• Work closely with top-tier clients and internal experts to drive digital transformation.
• Competitive salary with performance-based incentives.
• Opportunity to play a key role in shaping customer experience and revenue growth.
If you are passionate about service sales and customer success and want to impact the security solutions industry, we’d love to hear from you!
💡 Quick Summary
Seeking a career-building opportunity? The Sr. Inside Sales Manager position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.