Job Description
Basic Function
Servicing Agent Change associates to key in data in eligibility systems
Essential Functions
Review of the Servicing change agent and form for acceptability,
Updating systems with broker details and send external confirmation communication email
Research of previously submitted information when needed
Primary Internal Interactions
AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
Primary External Interactions
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Organizational Relationships
Reports To : Assistant Manager/Team Leader
Supervises : None
Servicing Agent Change associates to key in data in eligibility systems
Essential Functions
Review of the Servicing change agent and form for acceptability,
Updating systems with broker details and send external confirmation communication email
Research of previously submitted information when needed
Primary Internal Interactions
AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
Primary External Interactions
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Organizational Relationships
Reports To : Assistant Manager/Team Leader
Supervises : None
💡 Quick Summary
Seeking a career-building opportunity? The Sr Insurance Associate position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
