Basic Function
Servicing Agent Change associates to key in data in eligibility systems

Essential Functions
Review of the Servicing change agent and form for acceptability,
Updating systems with broker details and send external confirmation communication email
Research of previously submitted information when needed

Primary Internal Interactions

AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.

Primary External Interactions

MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Organizational Relationships


Reports To : Assistant Manager/Team Leader

Supervises : None