Job Description
Basic Function
Servicing Agent Change associates to key in data in eligibility systems
Essential Functions
Review of the Servicing change agent and form for acceptability,
Updating systems with broker details and send external confirmation communication email
Research of previously submitted information when needed
Primary Internal Interactions
AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
Primary External Interactions
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Organizational Relationships
Reports To : Assistant Manager/Team Leader
Supervises : None
Skills
Technical Skills
Computer navigation skills
Keyboarding and data entry speed (minimum 30 wpm with +0% accuracy)
Working knowledge of MS Excel and MS Word.
Exposure to multiple mainframe and web systems
Excellent analytical skills with an ability to research and resolve complex problems
Process Specific Skills
Preferred to have experience of policy admin/ comp admin
Knowledge of Insurance principles in relation to the US Insurance industry
Knowledge about US Culture
Soft skills (Desired)
Strong organizational skills
Good Communication Skills
Demonstrate ability to work independently and in a team environment
Self-disciplined and results oriented
Ability to multi task
Soft Skills (Minimum)
English language skill – should be able to read, comprehend and write correctly
Must be open to working in shifts
Servicing Agent Change associates to key in data in eligibility systems
Essential Functions
Review of the Servicing change agent and form for acceptability,
Updating systems with broker details and send external confirmation communication email
Research of previously submitted information when needed
Primary Internal Interactions
AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.
Primary External Interactions
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Organizational Relationships
Reports To : Assistant Manager/Team Leader
Supervises : None
Skills
Technical Skills
Computer navigation skills
Keyboarding and data entry speed (minimum 30 wpm with +0% accuracy)
Working knowledge of MS Excel and MS Word.
Exposure to multiple mainframe and web systems
Excellent analytical skills with an ability to research and resolve complex problems
Process Specific Skills
Preferred to have experience of policy admin/ comp admin
Knowledge of Insurance principles in relation to the US Insurance industry
Knowledge about US Culture
Soft skills (Desired)
Strong organizational skills
Good Communication Skills
Demonstrate ability to work independently and in a team environment
Self-disciplined and results oriented
Ability to multi task
Soft Skills (Minimum)
English language skill – should be able to read, comprehend and write correctly
Must be open to working in shifts
💡 Quick Summary
Seeking a career-building opportunity? The Sr Insurance Associate position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.