Job Description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key Responsibilities
Network Configuration & Maintenance:
Configure, manage, and monitor network devices such as routers, switches, DNS, DHCP and load balancers in data centres.
Ensure all networking components in the data centre are configured, optimized, and operational, ensuring high availability and reliability.
Troubleshooting & Support
Provide L2 support for network issues, diagnosing and resolving incidents related to data centre network services.
Escalate complex issues to senior engineers (L3) when required and assist in their resolution.
Ensure proper documentation of network configurations and troubleshooting procedures.
Network Performance Monitoring
Monitor the performance of data centre network infrastructure to ensure optimal operation.
Work with the team to conduct proactive network monitoring and resolve potential bottlenecks or issues before they affect performance.
Network Security & Compliance
Maintain and enforce network security policies, performing regular vulnerability assessments, and ensuring compliance with internal and external standards.
Collaborate with the security team to maintain a secure network environment within the data centre.
Project Support
Assist in the planning, design, and implementation of network-related projects within the data centre.
Help manage network upgrades, installations, and new technology implementations as required.
Documentation & Reporting
Maintain accurate network documentation, including configurations, network topology, and troubleshooting logs.
Generate reports on network performance, incidents, and resolutions.
Collaboration & Teamwork
Work closely with other teams (e.g., Systems, Security, and Operations) to ensure seamless operation of network services across the entire data centre.
Participate in on-call rotations and shift schedules as needed.
Qualifications
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience
4-8 years of hands-on experience in network engineering, preferably in a data centre environment.
Familiarity with various network protocols (e.g., TCP/IP, DNS, DHCP, BGP, OSPF) , ACI/ Nexus switches and network topologies.
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, etc.).
Experience with routing and switching (Cisco, Juniper, etc.) and basic understanding of firewalls and load balancers.
Certifications
CCNA, CCNP, or equivalent networking certifications are preferred.
Technical Skills
Proficiency with network devices, such as switches, routers, firewalls, and load balancers.
Strong understanding of networking concepts, protocols, and technologies (e.g., VLAN, VPN, QoS, etc.).
Knowledge of network security concepts, including firewall configurations and VPNs.
Familiarity with data centre environments and cloud services (AWS, Azure, etc.) is a plus.
Key Competencies
Strong problem-solving and troubleshooting skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong communication skills and ability to work well in a team.
Attention to detail and commitment to quality.
Self-motivated and proactive in managing tasks and responsibilities.
Key Responsibilities
Network Configuration & Maintenance:
Configure, manage, and monitor network devices such as routers, switches, DNS, DHCP and load balancers in data centres.
Ensure all networking components in the data centre are configured, optimized, and operational, ensuring high availability and reliability.
Troubleshooting & Support
Provide L2 support for network issues, diagnosing and resolving incidents related to data centre network services.
Escalate complex issues to senior engineers (L3) when required and assist in their resolution.
Ensure proper documentation of network configurations and troubleshooting procedures.
Network Performance Monitoring
Monitor the performance of data centre network infrastructure to ensure optimal operation.
Work with the team to conduct proactive network monitoring and resolve potential bottlenecks or issues before they affect performance.
Network Security & Compliance
Maintain and enforce network security policies, performing regular vulnerability assessments, and ensuring compliance with internal and external standards.
Collaborate with the security team to maintain a secure network environment within the data centre.
Project Support
Assist in the planning, design, and implementation of network-related projects within the data centre.
Help manage network upgrades, installations, and new technology implementations as required.
Documentation & Reporting
Maintain accurate network documentation, including configurations, network topology, and troubleshooting logs.
Generate reports on network performance, incidents, and resolutions.
Collaboration & Teamwork
Work closely with other teams (e.g., Systems, Security, and Operations) to ensure seamless operation of network services across the entire data centre.
Participate in on-call rotations and shift schedules as needed.
Qualifications
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience
4-8 years of hands-on experience in network engineering, preferably in a data centre environment.
Familiarity with various network protocols (e.g., TCP/IP, DNS, DHCP, BGP, OSPF) , ACI/ Nexus switches and network topologies.
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, etc.).
Experience with routing and switching (Cisco, Juniper, etc.) and basic understanding of firewalls and load balancers.
Certifications
CCNA, CCNP, or equivalent networking certifications are preferred.
Technical Skills
Proficiency with network devices, such as switches, routers, firewalls, and load balancers.
Strong understanding of networking concepts, protocols, and technologies (e.g., VLAN, VPN, QoS, etc.).
Knowledge of network security concepts, including firewall configurations and VPNs.
Familiarity with data centre environments and cloud services (AWS, Azure, etc.) is a plus.
Key Competencies
Strong problem-solving and troubleshooting skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong communication skills and ability to work well in a team.
Attention to detail and commitment to quality.
Self-motivated and proactive in managing tasks and responsibilities.
💡 Quick Summary
Seeking a career-building opportunity? The Sr Lead - Customer Service Operations position is now open for candidates interested in the Media & Communication sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.