Job Description
Job description:
Healthcare Quality • Develop/deploy the tools, reporting and infrastructure for an outstanding quality assurance program • Conduct and Drive root cause analysis insights to improve cross functional service processes • Drive operational excellence & process change management, re-engineering towards sustainable growth and improvement • Provide solutions by combining healthcare delivery experience and subject matter expertise with analytics, automation and AI • Build predictable insight models that lets the business stay ahead of curve • Responsible to build capability for problem solving in the organization • Collaborate with teams across geos and verticals to share best practices and drive continuous improvement • Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables. • Design and execute strong governance plans to communicate with the internal customers, • stakeholders and clients to gain information, feedback and approval. • Resolve all performance quality related issues in a sustainable manner • Experience in managing and coaching high impact teams • Manage budget for quality operations • Participate in key forums either at client site or any other site and be an ambassador of Quality on the whole for the program • Be comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills • Recommend solutions to complex problems while also accomplishing many projects and priorities day-to-day • 15+ years of quality experience in ITES industry with good exposure to Healthcare • Ability to handle complex assignment and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form. • Experience in managing global quality assurance program for call center operations • Knowledge of analytics systems and tools to enhance the quality of delivery to the business • Experience in data management and monitoring tools and processes • Proven track record in setting up and delivering Operational excellence delivery models • Should have led a cross cultural team • Should have sound project management skills • Client/ Customer Relationship Management experience
Healthcare Quality • Develop/deploy the tools, reporting and infrastructure for an outstanding quality assurance program • Conduct and Drive root cause analysis insights to improve cross functional service processes • Drive operational excellence & process change management, re-engineering towards sustainable growth and improvement • Provide solutions by combining healthcare delivery experience and subject matter expertise with analytics, automation and AI • Build predictable insight models that lets the business stay ahead of curve • Responsible to build capability for problem solving in the organization • Collaborate with teams across geos and verticals to share best practices and drive continuous improvement • Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables. • Design and execute strong governance plans to communicate with the internal customers, • stakeholders and clients to gain information, feedback and approval. • Resolve all performance quality related issues in a sustainable manner • Experience in managing and coaching high impact teams • Manage budget for quality operations • Participate in key forums either at client site or any other site and be an ambassador of Quality on the whole for the program • Be comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills • Recommend solutions to complex problems while also accomplishing many projects and priorities day-to-day • 15+ years of quality experience in ITES industry with good exposure to Healthcare • Ability to handle complex assignment and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form. • Experience in managing global quality assurance program for call center operations • Knowledge of analytics systems and tools to enhance the quality of delivery to the business • Experience in data management and monitoring tools and processes • Proven track record in setting up and delivering Operational excellence delivery models • Should have led a cross cultural team • Should have sound project management skills • Client/ Customer Relationship Management experience
💡 Quick Summary
Seeking a career-building opportunity? The Sr| Manager | BPO position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
