Job Description
Sr Manager- BPO Operations- Bangalore Apply if you are from BPO-US process/International Call Centre Ops/BFSI process/US Mortgage Industry Shift- Night Salary- upto 16 LPA Experience- 8+ years Responsibilities- This position requires managing/leading 6-8 team leaders and upto 200 associates for operations. The position requires a mature and high energy individual with minimum 8-10years hands on exposure of international call center. The person should have had experience of managing large teams and a proven track record of meeting targets. Requirement - • Ensuring adherence to all applicable policies and regulations. • Managing and reducing the attrition’ • Training the team leaders on people and process management • Should be able to face the client and represent the organisation KEY RESULT AREAS : • Managing the operations so as to meet all client specified and internal KPIs. • Managing the costs to meet the profitability targets for the business unit. • Contribute towards increasing the revenue for the business unit. • Reducing the variance between the performance of the 'best performing' and the 'worst performing' associate through monitoring and regular coaching • Excellent communication skills and team building successes • Exposure to large scale operations management - 200+ associate responsibility • Conventional loan Underwriting experience will be a plus. • Analytical approach to problem solving • Ability to lead the team in consistently meeting customer service levels. • High attention to details so that one can perform in a dynamic, challenging environment. • Exposure to and ability to leverage technology to achieve business goals. • Must be able to prioritize, multi-task, perform in a time bound manner and mentor staff in making the work more engaging and meaningful • 8-10 years of business experience(International exposure would be an advantage • Experience in Banking/Financial services and/or the US Mortgage industry would be an advantage Education -Graduate Shift timings- Night shifts Weekly Off -Sundays
💡 Quick Summary
Seeking a career-building opportunity? The Sr Manager| BPO Operations|Candidates with exp in US position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.