Role Purpose:
Managing Regulatory & Servicing Related System / Process enhancements
Ensure on-time development of all projects pertaining to Core and non-core applications
Identifying opportunities in these systems and ensure smooth functioning.
Key Accountability:
Process Design and System Automation:
Conduct requirement gathering, GAP analysis , Process study and Process re-engineering
Process Re-engineering activities which involves
o Process analysis to identify NVAs

o Cause-effect analysis to identify problems within a process

Oversee documentation and validation of functional specifications defined on the basis of business needs
Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders
Prepare business requirement document for system change post system feasibility analysis, system architecture, etc.
Liaise with IT project manager , developer for getting the required changes developed
Handhold the testing team during various phases of testing and represent end-users in the UAT phase
Devise change strategies and implement change
Stakeholder Management:
Engage with multiple functional teams to obtain buy-in for requirements identified and to drive functional ownership through implementation
Running workshops with all impacted systems and users and driving them to one final delivery
Project Management:
Participate in discussions, functional owners to understand project requirements/mandates across non-core IT applications
Create project plans in consultation with reporting manager, establish objectives and outcomes, and seek requisite approvals for driving them from relevant stakeholders
Conduct discussions with all the identified stakeholders to map the responsibilities of various team members and timelines of delivery
Identify tools, data sources, and liaison with all concerned internal and external stakeholders to obtain data required and enable realistic project planning and execution
Anticipate business requirements of stakeholders to ensure efficiency and scalability of the fast-growing business
Conduct periodic discussions with identified stakeholders in the project team to monitor progress against timelines and evaluate challenges/ issues faced if any
Present project status to all concerned stakeholders and others in the functional teams, on a periodic basis, along with vendors if any, and incorporate feedback receive