Job Description
DESCRIPTION
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.
Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.
As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.
We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!
Want to be part of a team that is redefining the future of video advertising? Prime Video is looking for a Senior Manager, Product Management - Tech to lead our Ad Customer Experience (Ad CX) optimization initiatives and help transform how advertisers engage with consumers via streaming media around the world.
As a Senior Manager, Product Management - Tech, Ad CX Optimization, you will lead the charge in defining, inventing and launching intelligent ad load solutions that balance customer experience with advertiser value. You will own the strategy and execution for personalized ad delivery, dynamic supply optimization, and ML-powered decisioning systems that enable Prime Video to grow advertising revenue while maintaining customer engagement and long-term retention.
Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required.
Key job responsibilities
Own the product vision and roadmap for personalized ad delivery and dynamic supply optimization, balancing customer experience with monetization goals across Prime Video's global footprint
Lead development and launch of ML-powered systems that enable automated / personalized advertising experiences, adapting ad load based on customer viewing context, content type, device, and predicted engagement patterns
Build and scale supply intelligence systems that prevent ad inventory leakage and generate additional monetization opportunities through dynamic break pattern construction and intelligent cue-point selection
Partner with Data Science, Engineering, and Ad Sales teams to design and execute experiments that optimize the tradeoff between customer experience, supply utilization, and advertising revenue
Define success metrics and establish measurement frameworks to evaluate ad CX impact on customer satisfaction, retention, advertiser performance, and long-term business growth
Lead experimentation programs to validate supply optimization hypotheses and drive continuous improvement in revenue generation and cx metrics
Collaborate with cross-functional stakeholders
Manage prioritization and trade-offs among customer experience quality, monetization objectives, technical complexity, and competing priorities across multiple global stakeholder teams
Present strategy, progress, and results to senior leadership including VP and SVP-level stakeholders
About the team
The Prime Video Ad Customer Experience team sits at the intersection of customer experience and advertising technology. Our mission is to grow advertising supply and maximize Prime Video's monetization through optimal ad load management and intelligent placement, while maintaining customer experience quality that preserves long-term engagement. We leverage machine learning, real-time decisioning, and experimentation to intelligently create supply opportunities across supply sources, ad types, and locales. Our work directly impacts hundreds of millions of Prime Video customers globally and billions in advertising revenue
BASIC QUALIFICATIONS
10+ years of team management experience
8+ years of end to end product delivery experience
8+ years of technical product or program management experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience leading engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
Experience delivering consumer software products and services in a high growth environment
Experience in an online advertising role and have familiarity with advertising products and ad serving technologies
Experience with training and deploying machine learning systems to solve large-scale optimizations, or experience in development or technical support
Experience in A/B testing
- - Experience working with real-time decisioning systems and optimization algorithms
- - Demonstrated ability to think strategically about business, product, and technical challenges in the advertising or media space
- - Strong analytical and quantitative skills with experience using data and metrics to drive improvements
- - Proven track record of taking ownership and driving results in ambiguous, fast-paced environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.
Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.
As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.
We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!
Want to be part of a team that is redefining the future of video advertising? Prime Video is looking for a Senior Manager, Product Management - Tech to lead our Ad Customer Experience (Ad CX) optimization initiatives and help transform how advertisers engage with consumers via streaming media around the world.
As a Senior Manager, Product Management - Tech, Ad CX Optimization, you will lead the charge in defining, inventing and launching intelligent ad load solutions that balance customer experience with advertiser value. You will own the strategy and execution for personalized ad delivery, dynamic supply optimization, and ML-powered decisioning systems that enable Prime Video to grow advertising revenue while maintaining customer engagement and long-term retention.
Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required.
Key job responsibilities
Own the product vision and roadmap for personalized ad delivery and dynamic supply optimization, balancing customer experience with monetization goals across Prime Video's global footprint
Lead development and launch of ML-powered systems that enable automated / personalized advertising experiences, adapting ad load based on customer viewing context, content type, device, and predicted engagement patterns
Build and scale supply intelligence systems that prevent ad inventory leakage and generate additional monetization opportunities through dynamic break pattern construction and intelligent cue-point selection
Partner with Data Science, Engineering, and Ad Sales teams to design and execute experiments that optimize the tradeoff between customer experience, supply utilization, and advertising revenue
Define success metrics and establish measurement frameworks to evaluate ad CX impact on customer satisfaction, retention, advertiser performance, and long-term business growth
Lead experimentation programs to validate supply optimization hypotheses and drive continuous improvement in revenue generation and cx metrics
Collaborate with cross-functional stakeholders
Manage prioritization and trade-offs among customer experience quality, monetization objectives, technical complexity, and competing priorities across multiple global stakeholder teams
Present strategy, progress, and results to senior leadership including VP and SVP-level stakeholders
About the team
The Prime Video Ad Customer Experience team sits at the intersection of customer experience and advertising technology. Our mission is to grow advertising supply and maximize Prime Video's monetization through optimal ad load management and intelligent placement, while maintaining customer experience quality that preserves long-term engagement. We leverage machine learning, real-time decisioning, and experimentation to intelligently create supply opportunities across supply sources, ad types, and locales. Our work directly impacts hundreds of millions of Prime Video customers globally and billions in advertising revenue
BASIC QUALIFICATIONS
10+ years of team management experience
8+ years of end to end product delivery experience
8+ years of technical product or program management experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience leading engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
Experience delivering consumer software products and services in a high growth environment
Experience in an online advertising role and have familiarity with advertising products and ad serving technologies
Experience with training and deploying machine learning systems to solve large-scale optimizations, or experience in development or technical support
Experience in A/B testing
- - Experience working with real-time decisioning systems and optimization algorithms
- - Demonstrated ability to think strategically about business, product, and technical challenges in the advertising or media space
- - Strong analytical and quantitative skills with experience using data and metrics to drive improvements
- - Proven track record of taking ownership and driving results in ambiguous, fast-paced environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
💡 Quick Summary
Seeking a career-building opportunity? The Sr Manager, PMT - AdCX & Supply Optimization, Prime Video Advertising- job post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
