Role Responsibilities

Strategy
• Contributes to Successful delivery of Client Lifecycle Design and Management initiatives.

Business

This role works within the Client Lifecycle Design and Management (CLDM) Delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations.

This role is within CLM Apps squad in the Client Entity Enablement hive.

Provide Business Analysis and Design expertise to deliver Client Lifecycle Design and Management (CLDM) change initiatives covering the key process areas of Client Onboarding (including Client Tax), Client Due Diligence, Client Offboarding and Control and Static Data Maintenance.

Processes
• Identify and detail related business requirements.
• Manage Product Backlog for CLDM products.
• Documentation of relevant analysis artifacts as required by project governance such as Client Lifecycle Impact Assessment (CLIA), Operational Risk Assessment (ORA), Non-financial Risk Committee (NFRC) Paper, and training and communication materials.
• Identify enhancements to improve business processes / efficiency and / or reduce risk in line with Group Policy and Procedure, while understanding and translating the Group L&C and CFCC driven requirements into Front line user requirements.
• Act as Primary Liaison between stakeholders and delivery teams. Ensure there is buy-in from stakeholders on all major decisions and strategy, and that there are clear instructions and deliverables for the developers.
• Assist with the roll-out of improved processes and practices, including User Acceptance Testing (UAT), User Verification Test (UVT), as part of release go live, and BAU Change deployment.
• Prioritise between the various items in the Product Backlog, juggling the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders.
• Review the respective Epics / User Stories or process / process guidance improvement suggestions developed, to ensure they capture the business requirements accurately
• Be accountable for each stage of the development process and the final product. Take a primary role in inspecting and evaluating product progress through each iteration.
• Oversee relevant development stages within the Products, which includes providing support for functional design, testing and deployment of change initiatives.
• Create the list of backlog items based on various business needs such as production defects, system or process enhancements, and regulatory change.
• Lead requirements gathering and produce analysis artifacts to drive change initiatives: TOM, process maps and Agile deliverables.
• Develop a detailed understanding of all areas of the Group CDD and Regulatory Policy and Procedures.
• Occasional need to work on weekends to support testing and go live activities
• Lead or participate in relevant Agile Working Groups or Forums

People and Talent
• Team player and creates a collaborative environment within the squad.

Risk Management
• Cognizant of the risk landscape in which the projects and initiatives operate.

Governance
• Weighs up benefits of short term tactical and long-term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing.
• Knowledge and experience in both the Agile / Scrum delivery model and Waterfall delivery model within the banking industry.
• Process, commercial and operational awareness needed to develop appropriate solutions.
• Knowledge of the regulatory environment and the ongoing developments.
• Experience as a Product Owner / Change Analyst on a relevant project.

Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
• Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Relationship Managers, CFCC, Client Tax Compliance, IMO, CET and CLM Ops
• Senior Business / Change Analyst / Product Owners
• Business Analysis Practice Lead
• Initiative Product Owner and PMO Analysts
• CLDM Product Management Team
• CLDM Policy Implementation
• CLDM Regulatory Implementation
• CLDM Governance team
• CLDM T&I

Other Responsibilities
• Has experience in complex Agile delivery.
• Ability to take initiative, identify opportunities and work with minimal management oversight.
• Interpersonal skills in networking, influencing and decision taking.
• Subject matter expertise in CLDM products and processes.
• Strong communication skills - oral, written and presentation.
• Knowledge of CIB and CB business segments, client types and product offerings.

Our Ideal Candidate
• High level of attention to detail (to identify variances and errors), patient, meticulous and logical in their work and capable of prioritising tasks.
• Relevant experience in multiple phases of the project lifecycle, preferably with exposure to business project delivery roles.
• Prior experience working on Projects either technical or business side would be highly advantageous.
• Strong stakeholder management skills with experience in managing various stakeholder groups.
• Experience in working in both Waterfall and iterative (including Agile) delivery methodologies.
• Able to take ownership of issues / tasks and apply data management best practices.
• Excellent verbal and written communication skills, including presentation skills.
• Able to take ownership of issues / tasks and drive to completion.
• Strong people and team management experience preferred.
• Self-motivated and ability to prioritise and self-manage.
• Ability to engage effectively with senior management.
• Strong problem solving / analytical skills.
• Experience in new ways of working.

Role Specific Technical Competencies
• Business Analysis / Analytical Skills
• Problem Solving / Critical Thinking
• Change / Project Management
• Stakeholder Management
• Process Documentation
• Communication Skills
• Strategic Thinking
• Data Management
• Data Analysis

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential