Sr Quality Analyst//Technical Process//Troubleshooting - L+32

Leading BPO in Bangalore

Role - Sr Quality Analyst

International Technical Voice Process

Require minimum 1 Year Experience in International Technical Voice Process(Troubleshooting)

Worked on 7QC tools

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews

Please Note- Only Immediate Joiners or Max 15 Days Notice Period can apply

WORK FROM OFFICE

Education- Graduate / Postgraduate

Experience required-

2years + Experience as a Quality Analyst in International Voice Process in International BPO

Strongly worked on QUALITY Matrices

Excellent transactional quality domain knowledge

Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

Drive continuous improvement for Transaction Quality and Delivery

Manage claim Quality & Client related KPIs

Evaluate effectiveness of TQ interventions

Strengthen Quality management processes / framework to improve quality delivery

Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations

Generate and implement out of the box ideas and Process improvement initiatives in the account

Drive Process control & Compliance in addition to managing the audit requirements

Ensure that huddle, feedback and refresher processes are in place and are followed efficiently

Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123