Sr Quality Analyst//Voice Process//Mumbai//Pune
Job details
Job description, work day and responsibilities
Leading BPO in Bangalore, Mumbai, Pune, Kolkata
Role - Sr Quality Analyst
Internatonal Voice Process
Require minimum 1 Year Experience as Quality Analyst in International Voice Process
Worked on 7QC tools
US SHIFTS
Looking for Excellent Communication Skills
Virtual Interviews
• ******Please Note- Only Immediate Joiners can apply*******
WORK FROM OFFICE
Education- Graduate / Postgraduate
N
NEW LIFE ASSURANCE
Bpo Tele Caller Urgent Hiring F In ...
NEW LIFE ASSURANCE • Pune, Maharashtra • via WorkIndia.in
2 days ago
₹10K–₹15K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Job description
Salary Range : Rs. 10000 - Rs. 20000 , based on skills, experience, and interview performance
Educational Requirement : 12th Pass / Female Only
Work Arrangement : Work From Office
Gender Preference : Female only
Skills Requirement : No predefined skills necessary
Experience Requirement : Fresher
Location : Vadgaon Budruk
Working Hours : +:30 AM - 6:30 PM | Monday to Saturday
Additional Inf...
Report this listing
BPO
Sr Quality Analyst//Voice Process//Mumbai//Pune
BPO • Pune, Maharashtra • via LinkedIn
3 days ago
Full–time
Apply on LinkedIn
Apply on Placement India
Apply on Foundit
Apply on Built In
Apply on BeBee
Apply on Jobs Trabajo.org
Apply on Food Infotech
Apply on WhatJobs
Job description
Leading BPO in Bangalore, Mumbai, Pune, Kolkata
Role - Sr Quality Analyst
Internatonal Voice Process
Require minimum 1 Year Experience as Quality Analyst in International Voice Process
Worked on 7QC tools
US SHIFTS
Looking for Excellent Communication Skills
Virtual Interviews
• ******Please Note- Only Immediate Joiners can apply*******
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
• 2years + Experience as a Quality Analyst in International Voice Process in International BPO
• Strongly worked on QUALITY Matrices
• Excellent transactional quality domain knowledge
• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123
The position is suitable for candidates with education
This position is suitable for fresh graduate
Company address
You will be redirected to another website to apply.
Offer ID: #1172466,
Published: 2 days ago,
Company registered: 3 months ago
