Sr Representative Operations

ROLE: Customer Service DESIGNATION: Sr. Representative, Operations LOCATION : Kolkata YEARS OF EXPERIENCE : 1 year of BPO Exp(documented) Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Assisting Customers telephonically Listen to and resolve customers concerns, issues and questions. Maintain a positive attitude and calmly respond to customers complaints. Recommend possible products to meet the customers needs Key skills & knowledge: Customer service skills Typing skills Good communication skills (oral and written) Telephone and email etiquette Critical Thinking and focus on accuracy, Information ordering and multi-tasking Analysis (Problem identification and issue resolution) Resilience & Flexibility, Drive & Persistence Customer service orientation and empathetic Learning and knowledge enhancement Interpersonal Skills and Teamwork self confidence Willingness to work in shifts Educational Qualification: Graduate/Undergraduate Shift Timing - 247 Working Days 5.5 Work from office Disclaimer:- Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities