Sr. Salesforce Quality Assurance Consultant
Job details
Job description, work day and responsibilities
Why NeuraFlash:
At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.
Working closely with and reporting to Project Managers and Technical Manager, the candidate will be responsible for bringing Quality to Salesforce projects by understanding the requirements, design and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. Candidate will contribute to standardise the growing QA practise and be a lead at least one of Salesforce products. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!
Required Skills
8+ year of experience working as a Quality Assurance Engineer
Hands on experience in Salesforce
Hands-on experience in automation using any tool like Provar, Tosca, Cyara, Selenium etc.
Testing against feature stories (with or without defined requirements)
Create automation framework/s
Browser/device testing, API testing
Develop and present testing plans for features or projects
Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
Documenting test results in a structured, detailed fashion
Lead QA independently on a project
Present the QA Test Plan on a project
Manage a UAT on a project
At least 2 Salesforce certifications other than Admin
Knowledge on Einstein Chatbots and IVR is a plus
Soft Skill Requirements
Experience in automation testing using any tool
Comfortable presenting remotely and in person to Manager level and below.
Comfortable leading user story grooming sessions
Comfortable speaking to what they built both internally and externally
Ability to comfortably speak to industry best practices and guide the client towards those best practices
Ability to multitask
Highly organized
Responsibilities
Participate in project team meetings
Assessing requirements or features to identify areas to test
Hands on in QA automation with any automation tools
Create testing plans
Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
Execute end to end tests
Publish test status reports
Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
Able to explain the UAT testing process to the customer
Reaching out within the team for clarification when you are unsure of how to proceed
Connecting with client /project teams to ask questions and follow up as needed , like issue prioritization, and/or ask QA-relevant questions about wireframes, designs, or acceptance criteria
Troubleshooting quality issues and modifying test procedures
Manage and communicate issues properly and support dev to fix and customer during UAT
Able to work on a multi-cloud project
Participate in UAT bug triage meetings
Mentor new hires and guide them with their tasks
Learn new solutions, clouds, and testing platforms
Ensure the quality of NeuraFlash deliverables on Salesforce, Chatbot, Service Cloud Voice, and other implementations
Maintain the highest possible level of Customer Experience (for NeuraFlash customers, and within the solutions NeuraFlash provides), product quality and customer satisfaction.
Drive innovation in the areas of Salesforce capabilities, project QA methodology and reusable testing assets, automated testing, etc.
Learn and develop new skills across other Salesforce areas including Chatbot, Einstein, CPQ, AgentForce
Acquire and maintain all applicable Salesforce Certifications
What's it like to be a part of NeuraFlash?
Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect +-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!
Company address
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Offer ID: #1030285,
Published: 1 day ago,
Company registered: 7 months ago
